So Greyhound lost my package!

Xeon22

Senior member
Jan 30, 2005
300
0
0
Please, don't make the same mistake that I did.

If an item has any value whatsoever, or if you care about it, don't take it with you if you go grreyhound. I made the mistake of doing this, and it turned out to be a complete horror story.

First off, I'm a visually impared person who is considered legally blind, thus I cannot drive, and have to depend on public transportation to get where I need to go. There are really no other alternatives for me.

So, right now, I'm currently taking some schooling, and I am over 4 hours from home, long enough away to deterr anybody from wanting to drive me there and back. I recently had a break, and was asked to build a computer by a former person who had won an ebay auction from me in the past. I get home last weekend, order the computer parts online, get them around friday, and had it running by sunday morning.. My break ended on sunday, and I had to head back, and knew that I wouldn't be back for about another month and a half due to expenses in traveling and arrangments of such. I decided to take a greyhound bus back sunday, as I always do, and since I got the computer parts in later than I had expected and had not quite completed the system yet, I decided to box it up and bring it with me. I was wary about doing this at first, but the bus was only supposed to make limited stops with no transferrs to my destination. I thought that as long as I saw it under the bus, it should be alright untill I get it at the other end, but boy was I wrong. On the way back, the bus had 2 blowouts, which caused nearly 5 hours of delays, the 2nd, which they decided to send out a different bus because they thought another problem was causing the flat tires. This transfer was unexpected and was done on the side of a highway. Before luggage was exchanged to the 2nd bus, all the passangers exchanged. Afterwards, the driver grabbed a few volunteers from the front of the bus to help move the luggage, and did not let others off at that time because of oncomming traffic (except for one passanger who left). After this delay, we proceeded onto one other stop then onto my destination.

When I arrived, I found that my luggage was there, but the one other box that the computer and a few other belongings were packed in was nowhere to be seen. Greyhound customer service has been trying to push this incident off by telling me to continue waiting... It has only been two days, but the route that that bus takes in total is not very long, and I feel that if it had not been stolen, it would have been back to me by now.

Furthermore, the way that they do luggage now almost seems safe, it requires a person to have a claim slip for each piece of luggage they have onboard, and one cannot pick up a piece of luggage without showing that slip, but even with this method, and such a small trip duration, the box still manages to get lost, which would seem very unlikely, or even impossible given the circumstances. Unfortunately, because of my vision, I could not see clearly out of the window to see what luggage came off and where it went during the transfer. I guess it is easilly possible that somebody could have just walked off wit that box, as one person did leave the scene of the breakdown during the transfer, and since passangers were allowed to handle the majority of the luggage. On the last stop before my destination, a driver change took place, and he seemed rather in a hurry to go, and the new driver could not be of any assistance because of not being there and overseeing it when it happened.

This package, computer and all was worth aproximately $1,000. I've been told that I can fill out a claims form tommorrow, and if it is not found within 60 days, that I should be reimbursed, but however, I am thinking that they will only provide a mediocre amount and not nearly the total put into the system.

I know that I was stupid to do this, but I had thought that it should have been safe, but the breakdowns and the circumstances given because of that could have made it unfavorable.

Perhaps I could seek some sort of legal council given the circumstances, but frankly, I think I am just screwed, from 2 directions, because now, I have to tell the customer that his new computer system was just lost! This could put legal action against me, and possibly even criminal charges :(
 

Sheepathon

Diamond Member
Oct 22, 2003
6,092
0
76
Can't trust a company with a dog in its name. Much better off with elegant birds of the South Pole.
 

tami

Lifer
Nov 14, 2004
11,588
3
81
cliffs:

1. guy builds computer for a former ebay customer
2. guy goes on greyhound bus with computer
3. greyhound bus breaks down and causes delays and passengers were moved to another bus.
4. the luggage supposedly was moved as well.
5. "supposedly" is the key word. when he arrived at his destination, the box with computer was lost.
6. he wants legal counsel to avoid criminal charges.
 

icejunkie

Platinum Member
Oct 2, 2004
2,326
0
0
Originally posted by: tami
cliffs:

1. guy builds computer for a former ebay customer
2. guy goes on greyhound bus with computer
3. greyhound bus breaks down and causes delays and passengers were moved to another bus.
4. the luggage supposedly was moved as well.
5. "supposedly" is the key word. when he arrived at his destination, the box with computer was lost.
6. he wants legal counsel to avoid criminal charges.

cliffs
 

RedCOMET

Platinum Member
Jul 8, 2002
2,837
0
0
Contact the customer and let them know of the situation. Even if they don't respond, send the customer updates about the situation. And see if you can work something out with your customer.

When it comes to greyhound, don't know what to say, maybe you need to call the Better business bueure(sp) and file a complaint. Also, keep calling them to find out the status of your package.
Was your package properly labeled? name, phone number, etc????
 

EyeMWing

Banned
Jun 13, 2003
15,670
1
0
Your stuff is still on the first bus - which is in the shop. When it goes back into service, someone will find it.