keep in mind the caller has a very hostile tone...
Caller: I can't log in to system
Me: We have several systems...is this for your UW NetID?
Caller: It's for my UW ID number
Me: I'm not familiar with that... are you sure it's not for your UW NetID?
Caller: No, it's for my UW ID number
Me: What are you trying to log into?
Caller: Perkin
Me: Parking?
Caller: That's right, perkin
Me: So is this a web page?
Caller: No, I'm trying to log into perkin'
Me: OK, I'm not familiar with that system. What exactly is this, is it a program, webpage....?
Caller: No, I'm trying to log into perkin'
Me: I see. Well, where is it asking you to type your password?
Caller: I don't understand your question. They sent me this link, and there's a webpage asking me for my UW NetID and...
i wish i had a "destroy" option on my phone
Caller: I can't log in to system
Me: We have several systems...is this for your UW NetID?
Caller: It's for my UW ID number
Me: I'm not familiar with that... are you sure it's not for your UW NetID?
Caller: No, it's for my UW ID number
Me: What are you trying to log into?
Caller: Perkin
Me: Parking?
Caller: That's right, perkin
Me: So is this a web page?
Caller: No, I'm trying to log into perkin'
Me: OK, I'm not familiar with that system. What exactly is this, is it a program, webpage....?
Caller: No, I'm trying to log into perkin'
Me: I see. Well, where is it asking you to type your password?
Caller: I don't understand your question. They sent me this link, and there's a webpage asking me for my UW NetID and...
i wish i had a "destroy" option on my phone