- Aug 24, 2001
- 31,796
- 2
- 0
My DSL connection went down yesterday and I called Bellsouth tech support to get it fixed. I had already unhooked my PC from the router and hooked it straight into the IFITL line prior to calling while trying to troubleshoot on my own. During the course of my conversation with the Bellsouth tech I mentioned that I usually have my computer hooked up through a router but have it plugged in straight to the IFITL line now.
BS tech: "You need to unplug your router."
Me: "It is unplugged. The ethernet cable is going straight from the jack to my PC. It isn't hooked up to the router."
BS tech: "Is the power still on to your router?"
Me: "Yes."
BS tech: "You need to unhook the power cord from the router."
Me: "Why?"
BS tech: "If the router is still on, your computer may think it is still hooked up to it and that could be causing your problem."
Me: "HUH? The computer isn't even connected to the router. How is it supposed to "think" that?"
BS tech: "Because the router is still on."
Me getting incredulous: "I have an ethernet cable going straight from the wall to my PC. Nothing is plugged in to the router right now except for the power cord. I fail to see how that could be causing my problem."
BS tech: "Sir...."
Me cutting off tech: "Ok, fine there. The router power cord is unplugged."
BS tech: "Can you connect now?"
Me: "No."
BS tech: <pause> "Ok."
Eventually, I had to tell her to just give me an ip address to use instead of having my network connection obtain one automatically. That fixed my problem temporarily.
My connection has been going up and down so much the past few weeks I'm actually tempted to use Comcast now. But I'm still pissed at them too from billing errors five years ago.
BS tech: "You need to unplug your router."
Me: "It is unplugged. The ethernet cable is going straight from the jack to my PC. It isn't hooked up to the router."
BS tech: "Is the power still on to your router?"
Me: "Yes."
BS tech: "You need to unhook the power cord from the router."
Me: "Why?"
BS tech: "If the router is still on, your computer may think it is still hooked up to it and that could be causing your problem."
Me: "HUH? The computer isn't even connected to the router. How is it supposed to "think" that?"
BS tech: "Because the router is still on."
Me getting incredulous: "I have an ethernet cable going straight from the wall to my PC. Nothing is plugged in to the router right now except for the power cord. I fail to see how that could be causing my problem."
BS tech: "Sir...."
Me cutting off tech: "Ok, fine there. The router power cord is unplugged."
BS tech: "Can you connect now?"
Me: "No."
BS tech: <pause> "Ok."
Eventually, I had to tell her to just give me an ip address to use instead of having my network connection obtain one automatically. That fixed my problem temporarily.
My connection has been going up and down so much the past few weeks I'm actually tempted to use Comcast now. But I'm still pissed at them too from billing errors five years ago.
haha Good luck 
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