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Slowest customer I've ever had.

M

MithShrike

Diamond Member
I do tech support for SBC Home Networking. I just had the slowest customer I've ever had call. The man had one hand but no headset. It took forever 27 minutes to setup an account in Outlook Express 6 using the wizard and then he needed to complete registration... Oh boy.
 
Originally posted by: Mith
I do tech support for SBC Home Networking. I just had the slowest customer I've ever had call. The man had one hand but no headset. It took forever 27 minutes to setup an account in Outlook Express 6 using the wizard and then he needed to complete registration... Oh boy.
Click to expand...

You'd think a man with one hand, who decided to get a new computer, would have bought a phone with speaker.... really...
 
Originally posted by: djheater
Originally posted by: Mith
I do tech support for SBC Home Networking. I just had the slowest customer I've ever had call. The man had one hand but no headset. It took forever 27 minutes to setup an account in Outlook Express 6 using the wizard and then he needed to complete registration... Oh boy.
Click to expand...

You'd think a man with one hand, who decided to get a new computer, would have bought a phone with speaker.... really...
Click to expand...

Maybe he didn't really have one hand, just something on DVD was really holding his attention.
 
Originally posted by: Mith
I do tech support for SBC Home Networking. I just had the slowest customer I've ever had call. The man had one hand but no headset. It took forever 27 minutes to setup an account in Outlook Express 6 using the wizard and then he needed to complete registration... Oh boy.
Click to expand...

:beer: for you. At least he's up and running. Until the spyware/virii come.
 
Originally posted by: Bootprint
Originally posted by: djheater
Originally posted by: Mith
I do tech support for SBC Home Networking. I just had the slowest customer I've ever had call. The man had one hand but no headset. It took forever 27 minutes to setup an account in Outlook Express 6 using the wizard and then he needed to complete registration... Oh boy.
Click to expand...

You'd think a man with one hand, who decided to get a new computer, would have bought a phone with speaker.... really...
Click to expand...

Maybe he didn't really have one hand, just something on DVD was really holding his attention.
Click to expand...


hahahahhaa


....ewwwwww...

 
I had a deaf woman call in and she was communicating with a translator via typing. The call lasted ~35 minutes and that was just helping her put the cd in the drive and run the installation wizard. I've had other calls that were much longer, over an hour. People call in and don't even know how to turn the computer on and want help loading our software but can't understand basic commands like double click on the icon. It is painfully tedious when you get someone on the phone that not only can't hear but also needs explicit instructions to complete the most routine tasks. Tech support sucks btw, hoping to be out of it in a few months lol.
 
27 minutes? That's nothing, i do tech support for dell and the average call is like 35 minutes, and it's not uncommon for calls to go 2 hours+.
 
Originally posted by: Sureshot324
27 minutes? That's nothing, i do tech support for dell and the average call is like 35 minutes, and it's not uncommon for calls to go 2 hours+.
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My hat is off to you heh, 2 hours is longer than anything I've had. Of course we are required to input tickets into our ticketing system that ties in with activity reports, and the maximum is 1 hour, so if I have a call that goes on longer than an hour I have to make up something to fill that time in the report. Did I mention my company is G-H-E-T-T-O? For real ghetto, read my post about them wanting to re-use a 300mhz laptop that had been dropped in a full time semi-mission critical application.
 
Originally posted by: JulesMaximus
Originally posted by: Amol
Originally posted by: BentValve
Are you indian?
Click to expand...

his profile says "Matt Parsons"

judge for yourself
Click to expand...

Last time I called Dell tech support I was talking to some guy named Jim Peterson but he sounded more like one of Apu's relatives.
Click to expand...

:laugh: Yep, this is their answer to people not liking their outsourcing 😉
 
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