Slower speeds than advertised.

[Hellotalkie]

I had express package and upgrade to the pro package. The pro package advertised to be 1.5 to 3.0 speeds. Iam getting around 1.3 and paying for the pro package. Shoul I call up sbc? If I did, what could they do.

 

[Kaervak]

Tried restating the DSL modem?

 

[Hellotalkie]

Yea, doesnt do anything.

 

[Cloud Strife]

Call them and see what's up.

 

[Kaervak]

I'm at a loss then. Only other thing I can think of is the copper you're on just can't handle anything faster.

 

[13Gigatons]

The sync may have changed but with DSL the redback profile has to be changed as well. Give them time to upgrade the profile as well.

 

[theeedude]

I am getting 300kbps on the supposed 1.5 mbps service
Pissing me off.

 

[JS80]

prolly your copper

 

[lyssword]

CALL THEM!! sometimes calling the company may fix things

 

[probzy]

yes. Call them

 

[Cristatus]

Isn't the speed of the DSL connection directly related to your distance from/to the telephone exchange?

If you're getting 1.3 and they advertise 1.5 to 3.0, I wouldn't be worried. Ask your neighbors what kind of speed they're getting, if you can.

 

[0roo0roo]

http://www.dslreports.com/stest

 

[LookingGlass]

They did up my speed, and my lines can't handle it. Speed was going all over the place, then crashing. They were good at working with me on it, as soon as I told them to knock the speed back down, my problems disappeared. They have worked with me, and I'm fine, for now, with the service.

 

[destrekor]

uh.. internet speeds are all stated as the rated max speed. so I'd assume 1.5-3.0 is the max speed you can see, which is a fancy way of saying you MAY see your top end around 3.0, but expect the top end to be as low as 1.5 at times.
if its not a line problem, you may have simply gotten the short end of the stick. with 1.5 listed as max, 1.3 is good.

 

[Zolty]

First call them, figure out if it is line related or bandwith related. They will be able to tell you right away if it is the line, if it's not the line then they are just getting cheap with bandwith (happens a lot in this industry).

 

[thomsbrain]

low quality lines + the "speed loss" you always get because packets are not entirely "your" data. but since you can get 1.5 mbps on their cheaper plan, i'd downgrade to it.

 

[0roo0roo]

yea, i think my 1.5mpbs is actually 384-1.5, they have a big range they can fall back on. garranteed minimum was prettyh low, but i haven't checked recently. course its better than before dsl, they garranteed 2400baud... ick

 

[Iron Addict]

Demand full refund for fraud if they can't meet what they have promised.

 

[0roo0roo]

well thats it though, fine print, the promise isn't for that speed. thats the max

 

[lyssword]

heh my DSL premium suppose to be 5mb but I'm getting 7 just love downloading 2 files each 400k at same time and under $40 a month with taxes. Qwest cust support not that good, but at least dsl service is good, no downtime/problems