Slow Internet

[w00t]

Ive been having problems with slow internet from my local cable company "charter" for about a month now. I keep calling them but all they ever do is open a ticket and wait for it to close they are supposed to close in like 4 days. I had a ticket open for about 20 days and than one day when i called they said I got a DMCA violation. I was wondering is it possible they are slowing me down for a reason or maybe someone else is watching what I am doing? probably not likely... The werd thing is it's only at certain times in the morning and at later at night like late is when my ping goes back to normal I have also noticed it's going thru the level 3 LA and keeps spiking up.

edit: I forgot to mention They send one of there "techs" out to check it out they didn't find anything but he did come in the morning when I do get good speeds. all he did was run a few speed tests and check out the hdtv cable box and said it was fine. They said he was supposed to check signals but he didnt touch the modem they said he could of done it from a pole outside.

example:


Tracing route to c-64-94-100-93.la.nuclearfallout.net [64.94.100.93]
over a maximum of 30 hops:

1 7 ms 5 ms 7 ms 10.237.96.1
2 6 ms 5 ms 6 ms 71-9-15-117.static.rvsd.ca.charter.com [71.9.15.
117]
3 6 ms 7 ms 8 ms 71-9-15-6.static.rvsd.ca.charter.com [71.9.15.6]

4 8 ms 8 ms 10 ms so-6-1-0-0.gar2.LosAngeles1.Level3.net [4.78.202
.33]
5 159 ms 158 ms 11 ms ae-22-54.car2.LosAngeles1.Level3.net [4.68.102.1
09]
6 10 ms 12 ms 10 ms unknown.Level3.net [63.208.234.134]
7 12 ms 11 ms 11 ms border1.po1-bbnet1.ext1.lax.pnap.net [216.52.255
.22]
8 12 ms 12 ms 11 ms nuclearfallout-19.border1.ext1.lax.pnap.net [63.
251.209.182]
9 11 ms 11 ms 11 ms c-64-94-100-93.la.nuclearfallout.net [64.94.100.
93]

Trace complete.

1 5 ms 6 ms 6 ms 10.237.96.1
2 6 ms 6 ms 7 ms 71-9-15-117.static.rvsd.ca.charter.com [71.9.15.
117]
3 7 ms 8 ms 7 ms 71-9-15-6.static.rvsd.ca.charter.com [71.9.15.6]

4 231 ms 229 ms 225 ms so-6-0-0-0.gar2.LosAngeles1.Level3.net [67.72.11
6.5]
5 8 ms 9 ms 9 ms ae-2-54.bbr2.LosAngeles1.Level3.net [4.68.102.97
]
6 78 ms 76 ms 81 ms ae-0-0.bbr2.Chicago1.Level3.net [64.159.1.34]
7 291 ms 78 ms 78 ms ge-6-2.ipcolo2.Chicago1.Level3.net [4.68.101.137
]
8 78 ms 78 ms 78 ms 4.79.66.18
9 79 ms 79 ms 80 ms 59.216-86-149.nozonenet.com [216.86.149.59]
10 165 ms 87 ms 78 ms 60.216-86-149.nozonenet.com [216.86.149.60]
11 79 ms 80 ms 284 ms 216-86-154-213.chi.aim2game.com [216.86.154.213]


Trace complete.

Tracing route to c-72-5-102-30.internap-denver.nuclearfallout.net [72.5.102.30]
over a maximum of 30 hops:

1 5 ms 6 ms 6 ms 10.237.96.1
2 6 ms 5 ms 5 ms 71-9-15-117.static.rvsd.ca.charter.com [71.9.15.
117]
3 6 ms 7 ms 7 ms 71-9-15-6.static.rvsd.ca.charter.com [71.9.15.6]

4 10 ms * 11 ms so-6-1-0-0.gar2.LosAngeles1.Level3.net [4.78.202
.33]
5 10 ms 9 ms 15 ms ae-2-54.bbr2.LosAngeles1.Level3.net [4.68.102.97
]
6 54 ms 55 ms 55 ms ae-0-0.bbr2.Denver1.Level3.net [64.159.1.114]
7 260 ms 260 ms 252 ms so-9-0.hsa2.Denver1.Level3.net [4.68.113.50]
8 52 ms 54 ms 54 ms unknown.Level3.net [64.156.40.66]
9 133 ms 200 ms 200 ms border9.ge3-1-bbnet1.den.pnap.net [216.52.40.14]

10 56 ms 56 ms 52 ms c-72-5-102-30.internap-denver.nuclearfallout.net
[72.5.102.30]

Trace complete.


1 5 ms 5 ms 6 ms 10.237.96.1
2 6 ms 6 ms 5 ms 71-9-15-117.static.rvsd.ca.charter.com [71.9.15.
117]
3 6 ms 5 ms 7 ms 71-9-15-6.static.rvsd.ca.charter.com [71.9.15.6]

4 8 ms 12 ms 10 ms so-6-1-0-0.gar2.LosAngeles1.Level3.net [4.78.202
.33]
5 193 ms 8 ms 9 ms ae-22-54.car2.LosAngeles1.Level3.net [4.68.102.1
09]
6 16 ms 8 ms 11 ms unknown.Level3.net [63.209.82.190]
7 214 ms 8 ms 11 ms 216-240-155-223.gotlan.net [216.240.155.223]

Trace complete.

 

[JackMDS]

Your pings are not so terrible.

Most Broadband providers obligate them self in terms of Bandwidth and Not pings.

What to you get as bandwidth (i.e. real download of lager file from a fast server)?

:sun:

 

[w00t]

Originally posted by: JackMDS
Your pings are not so terrible.

Most Broadband providers obligate them self in terms of Bandwidth and Not pings.

What to you get as bandwidth (i.e. real download of lager file from a fast server)?

:sun:

It changes but i'd say a spike up to 200 or so is pretty bad it should be no higher than 20 really.

It changes alot but I just got 1.2mbps when I am supposed to get 3mbps. Even a constant 1.2mbps wouldnt be bad I am getting packet loss and slow travel to the servers.

ping and trace route on chicago ip

Pinging 216.86.154.213 with 32 bytes of data:

Reply from 216.86.154.213: bytes=32 time=101ms TTL=54
Reply from 216.86.154.213: bytes=32 time=387ms TTL=54
Reply from 216.86.154.213: bytes=32 time=90ms TTL=54
Reply from 216.86.154.213: bytes=32 time=80ms TTL=54

Ping statistics for 216.86.154.213:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 387ms, Average = 164ms

Tracing route to 216-86-154-213.chi.aim2game.com [216.86.154.213]
over a maximum of 30 hops:

1 8 ms 8 ms 6 ms 10.237.96.1
2 7 ms 17 ms 5 ms 71-9-15-117.static.rvsd.ca.charter.com [71.9.15.
117]
3 20 ms 11 ms 7 ms 71-9-15-6.static.rvsd.ca.charter.com [71.9.15.6]

4 274 ms 286 ms 274 ms so-6-0-0-0.gar2.LosAngeles1.Level3.net [67.72.11
6.5]
5 65 ms 10 ms 15 ms ae-2-56.bbr2.LosAngeles1.Level3.net [4.68.102.16
1]
6 78 ms 77 ms 79 ms as-2-0.bbr1.Chicago1.Level3.net [64.159.4.225]
7 79 ms 350 ms 86 ms ge-6-0.ipcolo2.Chicago1.Level3.net [4.68.101.9]

8 83 ms 82 ms 80 ms 4.79.66.18
9 86 ms 81 ms 80 ms 59.216-86-149.nozonenet.com [216.86.149.59]
10 80 ms 126 ms 95 ms 60.216-86-149.nozonenet.com [216.86.149.60]
11 79 ms 347 ms 81 ms 216-86-154-213.chi.aim2game.com [216.86.154.213]


Trace complete.

 

[Marinski]

I got the same problem here. I got comcast though. The past week i've been having issues and right now my internet is extremely slow. At first i thought i had a bad router but i disconnected that and its still bad.

 

[w00t]

but is yours sometimes good sometimes bad?

 

[Marinski]

yes its sometimes good and sometimes real bad. But, i think i fixed the problem. I unplugged the modem for 10 secs to reset it.

 

[w00t]

ROFL, I wish mine was that easy it's something I cant fix a tech came out and said it was on there side.