sieistganzfett
Senior member
hi, there are several workstation that use 2 kinds of streaming software which require a constant high speed connection. The connection is a full T1 which is 1.544Mbps. Anywhere between our site and the IP the streaming software connects to goes down for a second, which is like a router rebooting which causes all of the workstation's screens to flash, then different errors on the workstations where the software needs to be closed and reopened. It has happened nearly every day, sometimes multiple times in a day and lessened once an internet backbone between our provider and another's issues were resolved. For the last week it wasnt that severe, which means that the software on all workstations gets slow, which is due to a slow internet connection...However the problems still occur and looking through our providers site, which is monitoring our T1's utilization, packet loss, errors, response times, etc. we have noticed that there was double the usage on Thursday. However that only brings utilization to about 60% which is fine, and looking through the information from our ISP, there are no errors or packet losses, etc when our computers experience the issue.
what i am going to do is let our provider use SMTP to monitor our internal firewall, when i looked through the firewall's logs, there were no connection losses, etc or errors in the logs when our computers experience the issue. If there are no errors anywhere where can this problem be coming from?
another step I am taking, which i noticed when i caused a reboot of our internal firewall, which of course caused the streaming software to lock up, with errors needing to be restarted problem, is that if anything reboots, the problem occurs. all of our computers are on an individual UPS per workstation, and our firewalls and CSU/DSU is also on another seperate UPS. Is it possible our switch that all the computers are connected to is dying under the stress? I am going to connect a different cable between different ports on our internal firewall and switch, hoping that may fix it, but also connect 2 pc directly to the internal firewall instead of the switch so see if all workstation still go down or just those on the switch.
What else can I do other than get a 2nd internet connection to troubleshoot this since nothing shows errors in the logs?
What programs can I run on each PC that will tell me their network utilization on each pc and keep it in a log for me to check in a few weeks, etc. I can already check the firewalls, but now im looking at pcs wondering too.
what i am going to do is let our provider use SMTP to monitor our internal firewall, when i looked through the firewall's logs, there were no connection losses, etc or errors in the logs when our computers experience the issue. If there are no errors anywhere where can this problem be coming from?
another step I am taking, which i noticed when i caused a reboot of our internal firewall, which of course caused the streaming software to lock up, with errors needing to be restarted problem, is that if anything reboots, the problem occurs. all of our computers are on an individual UPS per workstation, and our firewalls and CSU/DSU is also on another seperate UPS. Is it possible our switch that all the computers are connected to is dying under the stress? I am going to connect a different cable between different ports on our internal firewall and switch, hoping that may fix it, but also connect 2 pc directly to the internal firewall instead of the switch so see if all workstation still go down or just those on the switch.
What else can I do other than get a 2nd internet connection to troubleshoot this since nothing shows errors in the logs?
What programs can I run on each PC that will tell me their network utilization on each pc and keep it in a log for me to check in a few weeks, etc. I can already check the firewalls, but now im looking at pcs wondering too.
