Sleep Issues Windows 7

[thevan]

I've posted this over at the notebookreviewforum as well. I feel as though I've tried everything and thought maybe the experts over at the Anandtech forums would have some ideas.

Here goes...

Dell Studio XPS 1340
Windows 7 Home Premium
Nvidia 9400G graphics
4GB ram
256GB Samsung SSD
Dell 1520n Wifi + Bluetooth

In essence, sleep will not work. It acts like it's going to sleep but appears to crash before it gets there as when I attempt to wake it up it brings me to the "Windows Recovery" screen where it claims to have not shut down properly.

I have tried all of the official Dell drivers, formatting (where it still happens with the generic Windows driver + the display driver as this is required for sleep to function at all), as well as the most recent chipset and video drivers available from Nvidia.

Hibernate and hybrid sleep work fine, and as of now I'm just going to turn on hybrid sleep to "fix" the issue.

If anyone could provide some insight into this I would be overjoyed. Is there any chance it could be a hardware problem?

Thanks in advance!

 

[Comdrpopnfresh]

I have tried all of the official Dell drivers
Thanks in advance!

Words of a desperate individual, indeed.

When you let win7 install and put into place its own drivers, did you enable ms update to update device drivers as well? Try that route, and give it a day and some manual checks for updates- maybe you're solution will show up.

those dell-n cards are bad news- reading your post pins my eyes to that as a potential cause, which only deepened on a note of dell drivers.
is there a bios update? sounds like an acpi bios setting set wrong, or a missing acpi driver. I've only ever experienced device driver problems upon waking a system, rather than putting it to sleep.

is that system dell-approved for win7 usage? if so, maybe give michael's boys a call or message on their technical forums.

 

[thevan]

Words of a desperate individual, indeed.

When you let win7 install and put into place its own drivers, did you enable ms update to update device drivers as well? Try that route, and give it a day and some manual checks for updates- maybe you're solution will show up.

those dell-n cards are bad news- reading your post pins my eyes to that as a potential cause, which only deepened on a note of dell drivers.
is there a bios update? sounds like an acpi bios setting set wrong, or a missing acpi driver. I've only ever experienced device driver problems upon waking a system, rather than putting it to sleep.

is that system dell-approved for win7 usage? if so, maybe give michael's boys a call or message on their technical forums.

I did not, but I did have all the drivers prepared ahead of time from Dell, and I also tried the Nvidia ones for the motherboard and graphics. Would you suggest trying Windows Update instead?

Yeah I wanted the Intel one but oh well. Th 5300 in my other computer appears to have problems with our Dlink router in n mode, but that's another story..

The BIOS is the newest one, A11 I believe. Have checked for settings but they are very limited and nothing striked me as having anything to do with the problem.

Yes it is approved for win7 usage, however I don't think the Dell techs would be of much help. I may try that as a last resort I suppose, but I really don't want to have to send this thing away. It was a replacement for an m1330 with a faulty screen.

 

[thevan]

Bump, is there anything else I could try or should I just live with it?

 

[gravator]

Bump, is there anything else I could try or should I just live with it?

Have you ran a test on the hard drive? Also double check your power options (advanced options)

 

[thevan]

Have you ran a test on the hard drive? Also double check your power options (advanced options)

Have tried everything I can think of trying in the power options. What kind of hard drive test?

 

[gravator]

Either manufactures hard drive test or a third party.

 

[thevan]

Either manufactures hard drive test or a third party.

Seems to be fine. Guess I'll just have to blame Nvidia's drivers, lol.

 

[gravator]

Have you tried a repair on windows?

 

[thevan]

Have you tried a repair on windows?

Yeah I've tried a complete format. Same thing no?

 

[SinxarKnights]

Mine does the something similar if thats any help heh. using win7 x64. I make it sleep and it will goto sleep, but when waking it, it hangs and eventually restarts and i get that screen that says windows didnt shut down properly.

I assume MS will release a fix but who knows.

 

[thevan]

Mine does the something similar if thats any help heh. using win7 x64. I make it sleep and it will goto sleep, but when waking it, it hangs and eventually restarts and i get that screen that says windows didnt shut down properly.

I assume MS will release a fix but who knows.

I'm leaning towards it being an nvidia driver issue (although it would be quite nice to have a windows update fix it automatically someday..). Are your graphics and/or chipset nvidia as well?

 

[SinxarKnights]

i got 8800GT with uhhh. lemme look what driver i got... 196.21.

Actually no my chipset is ATI. ATI Radeon Xpress 1100 to be specific.

 

[RebateMonger]

Have you run the "powercfg.exe -energy" diagnostics program and looked at the "energy-report.html" that's generated? Run it from an Administrator-level Command Prompt and wait for the result in a minute or two.

My Q8400 with FoxConn P45A-S motherboard was "freezing up" on Sleep. I ran the above utility several times and slowly got the issues fixed. In my case, removing the cheap old BlueTooth dongle and updating the BIOS allowed Sleep to function properly.

 

[thevan]

Have you run the "powercfg.exe -energy" diagnostics program and looked at the "energy-report.html" that's generated? Run it from an Administrator-level Command Prompt and wait for the result in a minute or two.

My Q8400 with FoxConn P45A-S motherboard was "freezing up" on Sleep. I ran the above utility several times and slowly got the issues fixed. In my case, removing the cheap old BlueTooth dongle and updating the BIOS allowed Sleep to function properly.

Yeah, I did. Nothing seemed to be out of order, and I've already tried disabling the Bluetooth adapter. Latest BIOS too. I could try an older one I suppose.