Since when can you not exchange something at best buy witout a reciept?

[bozack]

Just wondering if they changes their policy cause this is the second time they put the smackdown on me.

First was for a Handspring VDX which was broken, I had just gotten it as a gift and did not have the reciept and just wanted an exchange, they gave me the big F-no and it was a hassle getting the reciept since I felt like a dick asking for it.

Secondly I bought a 30 dollar usb hub which blows, happened to misplace the reciept (paid cash) and they once again told me to screw even though I wanted to exchange for a better(more expensive) item?

when I was living at home (massachusetts) I did this all the time when I got a gift or something and they never even thought of complaining, if it scanned up they were fine, down here in VA they are exceptionally anal about it, is there a difference in state laws that lets them be this way? makes me not want to shop at best buy anymore just annoying.

 

[Pastore]

i think places that take stuff back without a receipt are stupid... i personally dont blame them at all

 

[loogie]

Reference the hot deals forum, where the bozos are aplenty.

 

[BlueScreenVW]

I actually agree with both of you...
Of course you want to be able to exchange broken items even if you've lost the receipt, but at the same time: don't you think that being too liberal with warranty (in general) would drive up prices quite a lot? I mean, we all know margins are pretty small on online purchases...

 

[skywhr]

They can only take so much before they change the rules to accommodate for the liars and thieves

 

[luv2chill]

it's because people like the ferengi in hot deals would return merchandise to BB that they purchased at other stores for fun and profit.

I don't blame BB one bit. I'm sure they've been burned so much by unscrupulous individuals.

I'm sorry for your situation, but BB is totally within their right to require a receipt.

l2c

 

[bozack]

I mean no big loss to me, 30 bucks for a crappy usb hub is really nothing, I was just wondering if they have infact changed their policy since I used to be able to do that and now I cannot. When I was there it still said on their board that an exchange witout a reciept was possible however the sales associate said that it was not. Oh well I will just shop at best buy less, they have really bad service and what not out here anyway, least much worse than compaired to when I lived in Mass, people in Mass are much nicer overall there than they are in VA and DC