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sigh, comcast.....

Fenixgoon

Fenixgoon

Lifer
got the cable modem setup. tech said to wait an hour. so i wait two hours, and get a 403 forbidden when i try to open up anandtech (my computer being directly connected to the cable modem)


power cycle the cable modem.. still no dice. now comcast won't be coming till thursday >-<

i'm sure i'll get bitched at plenty for forgetting some basic things.. i just wanted to get the internet setup so damn bad, hehe.
 
did you use that register CD software they include?

Apparently you *have* to run it now and register via the website.. it also installs some bullshit to your machine. This is new within the last year because I had comcast, moved and got another cable co, then moved again in March and found this.
 
Originally posted by: Platypus
did you use that register CD software they include?

Apparently you *have* to run it now and register via the website..
Click to expand...

Your modem's MAC address has to be registered, that is the point of the CD. So if you haven't done that first, do it. If you have and you fucked up, you need to have a tech over the phone register your MAC address (basically you call them and tell them the number, they punch it in, you're good to go).

Make sure you let the person on the phone know you had just recently installed because there is a different process to repairing your connection. I'd try calling again because 99% of the time they just need to enter that MAC address.. if they didn't even ask you about that or the installation CD then you got a bad tech on the phone.

<----former Comcast HSI rep
 
No "wrong forum" posts yet?

It does sound like this is a network registration issue, though. Are you getting an IP address?
 
start > control panel > network connections > right click /repair

I know nothing of internet problems, but that's fixed my internet countless times!
 
Originally posted by: Farang
Originally posted by: Platypus
did you use that register CD software they include?

Apparently you *have* to run it now and register via the website..
Click to expand...

Your modem's MAC address has to be registered, that is the point of the CD. So if you haven't done that first, do it. If you have and you fucked up, you need to have a tech over the phone register your MAC address (basically you call them and tell them the number, they punch it in, you're good to go).

Make sure you let the person on the phone know you had just recently installed because there is a different process to repairing your connection. I'd try calling again because 99% of the time they just need to enter that MAC address.. if they didn't even ask you about that or the installation CD then you got a bad tech on the phone.

<----former Comcast HSI rep
Click to expand...

yeah i called comcast back and they said they needed to send a tech out. i guess i can try again.

when the comcast guy came originally this morning, he did not have an installation CD with him. he said to give about an hour or so, and I should be good to go.
 
Originally posted by: Farang
Originally posted by: Platypus
did you use that register CD software they include?

Apparently you *have* to run it now and register via the website..
Click to expand...

Your modem's MAC address has to be registered, that is the point of the CD. So if you haven't done that first, do it. If you have and you fucked up, you need to have a tech over the phone register your MAC address (basically you call them and tell them the number, they punch it in, you're good to go).

Make sure you let the person on the phone know you had just recently installed because there is a different process to repairing your connection. I'd try calling again because 99% of the time they just need to enter that MAC address.. if they didn't even ask you about that or the installation CD then you got a bad tech on the phone.

<----former Comcast HSI rep
Click to expand...

The tech should have called in and registered the modem while he or she was onsite, shouldn't they? That's what they have done anytime I have had a modem replaced. Been on Comcast HSI for six years. I've never had to run any setup CD.

 
finally got it up and running. i can nef to my heart's content now!

just gotta get my old router (still with my college buddies in philly)


edit: speakeasy speedtest to washington DC yields 15/2mb, score!!!! :laugh:
 
Yeah, mouth shit all you want about comcast, but they deliver a lot of bandwidth. That much can be said.

I discovered the other day they bumped up my bandwidth to 15/1 over 8/768k

~MiSfit
 
I had them when I was in chicago in 2003... most unreliable internet service I ever had, was even less reliable then dialup. I miss chicago, but *NOT* comcast. I pay less out here in NC for faster connection, and get nearly 100% uptime.

And even back then, the tech insisted he run the setup CD on my machine... he was dumbfounded when he saw the FreeBSD login screen 😉
 
Originally posted by: jaqie
I had them when I was in chicago in 2003... most unreliable internet service I ever had, was even less reliable then dialup. I miss chicago, but *NOT* comcast. I pay less out here in NC for faster connection, and get nearly 100% uptime.

And even back then, the tech insisted he run the setup CD on my machine... he was dumbfounded when he saw the FreeBSD login screen 😉
Click to expand...

lol, awesome...I wouldn't let them near my machine with that CD, but this takes the cake...I'll have to make sure I have Linux running next time a rep wants to install some bs software..
 
Yeah, i love cable reps.
I have a Dlink DGL-4300 that i used as a router that i now use as a AP.
So when the guy came to hook the business class cable i had to add the static ip to my mikrotik box. (res was dynamic)
When he saw This He was like, What kind of D-link is that. And i was like. Oh, this? this is the special firmware, Wont be out till july of 09. I know people. And he totally believed me.

I had a good laugh at his expense. He was also dumbfounded that i had a HP Procurve switch, and that it had A WEB INTERFACE. Apparently, He had never seen a managed switch.


Oh, then there was the guy that installed the Cable boxes. He tried to take a picture with his phone. And i was like yeah, I don't think so.
 
Originally posted by: jaqie
I had them when I was in chicago in 2003... most unreliable internet service I ever had, was even less reliable then dialup. I miss chicago, but *NOT* comcast. I pay less out here in NC for faster connection, and get nearly 100% uptime.

And even back then, the tech insisted he run the setup CD on my machine... he was dumbfounded when he saw the FreeBSD login screen 😉
Click to expand...

That's five years ago. Five years ago, when Comcast first installed the loop in our neighborhood, I lost 30-50% of all packets to the UBR. Calls to support invariably started with "Do you have a router?" followed by "Why does it matter? I'm losing packets between the gateway and your UBR" followed by "If you won't answer my questions, is there anything else I can help you with?" followed by "Ok, I have a router" followed by "First thing we're going to do is disconnect it" followed by "the hell you are".

Over the last five years they have improved tremendously, to utility levels of reliability imo. Support... still not so great, but they have gotten better about listening to me when I have to call, rather than trying to shove the CSR script down my throat.
 
Getting them to set up and support internet connectivity is child's play compared to getting them to pair cable cards correctly. For some inane reason, they will not let consumers pick up the cards and call in the host IDs themselves in my area. No, you have to call and make an appointment, they bring the card and then call the same 800 number an end user would and sit on hold. This after they show up late (if they show up at all -- a tech came out and told me that techs will skip cable cards appointments on purpose because they don't want to deal with them) and make sit at home for 3 hours for them to show up.

Then you have to deal with people who barely speak english reading long strings of numbers over a crappy cell phone connection to the tech at the head end. Confusion usually ensues and you end up rinsing and repeating until you finally convince them that they entered the data incorrectly into their systems.
 
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