I just finished an auction on eBay. It was for some industrial surplus parts. Anyway, the wining bidder emails me his address (as requested) His email is ALL CAPS! I respond to him with the shipping cost, and his reply is in ALL CAPS! Again. The guy seems to be intelligent, and has a good rating with eBay, but he just doesn't get it. In my last reponse to him, all the way on the bottom of the email, I included a link to email etiquette. Maybe he'll get the point. (Or, maybe he was using some sort of PDA device and had caps locked on or something... ? and I'm being rude???)