On the contrary, I've had very good experiences with Tiger Direct. I ordered all of the parts from my first build from them and I had not one problem, even when I had to RMA my CPU. I found customer support to be good, and delivery time, while not as quick as Newegg, was still good. Their prices are decent, but Newegg still holds the advantage in that area. Overall, however, I would go with Newegg. Everything about them is good, and I probably would not get parts from anyone else but them, unless I found a better deal somewhere else. Bottomline, Tiger Direct has been good in the past (at least to me) and I wouldn't mind ordering a spare part here or there, but if you want to order parts for a build, then Newegg all the way.