episodic
Lifer
I'm driving 2 hours tommorow to help my mother get out of something.
I'm not going to mention company names.
There is a cell phone provider here that has a sales office (independent) in the city my mother lives in. She had a plan with them for 2 years, something like 400 anytime, 1000 night and weekend, blah blah for 36.00 a month.
At the end of her contract, she wanted a new phone because the old one was getting wore out.
What they neglected to tell her was this new phone was GSM only and not TDMA (what her previous phone was). To top it off, she uses this as a home phone (they knew this), and the GSM service in that city is known my the cell phone company (through their own admission) as being poor.
So they sell her this phone for 150$ (with 100$) rebate, and pad the sale with accessories they tell her are necessary (case, travel charger, etc). All she needed was the standard charger in the box. They gave her no option to decline. So my 60+ year old mother is sold a non functioning phone that won't even ring in her house (goes straight to voice mail). She doesn't understand all of this technology stuff, she just wants a cell phone that rings. Also they upped the price of the plan (albeit gave her more minutes etc).
She puts up with it for a week, goes back, and then they go o yea, well duh lady, you have a GSM phone (they sold it to her knowing it would'nt work). So now they swap out the 150$ phone for a 'cheap nokia' (no refund either) that is dual mode TDMA/GSM capable. Now she can call fine.
However when they swapped phones they told her she had to go on a different plan. . .they upped it another 5$ and reduced her minutes drastically . . .
I talked to the parent company who said she has 15 days to get out of it (she has a few days left), and she went there and they did not want to let her out of it. . . not to mention did not want to refund all the accessories that she never asked for. . .
I'm pretty hot now . . .
Trying to figure out how I'm going to walk in there, don't wanna totally loose it . . .
Cliff's notes - Phone salesmen took advantage of elderly lady just wanting a phone that would work. . .
I'm not going to mention company names.
There is a cell phone provider here that has a sales office (independent) in the city my mother lives in. She had a plan with them for 2 years, something like 400 anytime, 1000 night and weekend, blah blah for 36.00 a month.
At the end of her contract, she wanted a new phone because the old one was getting wore out.
What they neglected to tell her was this new phone was GSM only and not TDMA (what her previous phone was). To top it off, she uses this as a home phone (they knew this), and the GSM service in that city is known my the cell phone company (through their own admission) as being poor.
So they sell her this phone for 150$ (with 100$) rebate, and pad the sale with accessories they tell her are necessary (case, travel charger, etc). All she needed was the standard charger in the box. They gave her no option to decline. So my 60+ year old mother is sold a non functioning phone that won't even ring in her house (goes straight to voice mail). She doesn't understand all of this technology stuff, she just wants a cell phone that rings. Also they upped the price of the plan (albeit gave her more minutes etc).
She puts up with it for a week, goes back, and then they go o yea, well duh lady, you have a GSM phone (they sold it to her knowing it would'nt work). So now they swap out the 150$ phone for a 'cheap nokia' (no refund either) that is dual mode TDMA/GSM capable. Now she can call fine.
However when they swapped phones they told her she had to go on a different plan. . .they upped it another 5$ and reduced her minutes drastically . . .
I talked to the parent company who said she has 15 days to get out of it (she has a few days left), and she went there and they did not want to let her out of it. . . not to mention did not want to refund all the accessories that she never asked for. . .
I'm pretty hot now . . .
Trying to figure out how I'm going to walk in there, don't wanna totally loose it . . .
Cliff's notes - Phone salesmen took advantage of elderly lady just wanting a phone that would work. . .
