I have no idea what the benefits she offers or the financials of her business. My family's been on the other side of it. We didn't come from means. My Mom, having gone through the journey of caring for my Dad's parents at end of life decided out of compassion to get a loan and build a small assisted living facility. Now, she was a horrible business woman, and that compassion didn't serve business well when a family stopped paying and disappeared while their vulnerable loved one stayed with us. Still, she constantly fought against the perception of being the rich white lady all the while the business being barely solvent, her working 80+ hours every week, never once drawing a paycheck. So many times she had to fire employees for stealing food, TP, etc. After about 10 years she was able to sell the business and I think the net resulted in about $150k. So there was that.
Anyway, the point I'm trying to make is that the issues are likely systemic. Finding a problem doesn't mean it is produced out of malice. For me, the hardest part is the divide between business owner and employee. Yeah, that's heavily influenced by the business culture, but I think the default is rather toxic. If someone has a hard life, and lots of her employees had hard lives fighting themselves to live reasonably on their earnings and care for kids, etc., there is trouble when the source of that hardship is pinned automatically.
Maybe it's just my own fantasy, but I would hope that the thing to shoot for in society is a situation where employees and employers view themselves as partners. That requires operating on shared values.