Share your best Retail Stories!

MacBaine

Banned
Aug 23, 2001
9,999
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I'm sure everybody here that works retail has plenty of stories of strange customers, idiots, etc... let's share!

*** LONG STORY ALERT ***

I work at a small hobby/crap store in town.. we sell pretty much everything that other stores couldn't sell 10 years ago. So we get our share of regulars... but the best one started earlier this year.

This guy comes in one day (3 months ago or so), and right away I could tell he was strange. He wears jeans and a black button up shirt tucked in... every day. He has long curly black hair, with a beard and mustache, and he's pretty skinny. He looked like a pirate is what he looked like... So he comes in and he starts talking to us.. telling us stories that we don't care about., and generally acting strange. He's the kind of person who thinks he's our friend, but we hate him.

At first he wasn't too annoying, but then one day he found out that we sell large steel ball-bearings. He started going crazy, because he collect marbles of all types, and he's been looking for these all his life. So he starts going nuts and is taking them all out and looking at them.. and this is where the fun starts. He started coming in literally every day to look at the marbles. He'd buy them sometimes, but mostly he would come in, take them out, polish them, examine them, re-examine them, etc... and talk to us. Now there is little traffic in our store most of the time, so he can just stand there at the front and talk to us pretty easily. Well he starts telling us all these stories of his life, how he's rich, he doesn't need to work, how he lives in an apartment, he drives a $135,000 Camero (???), yadda yadda yadda. EVERY DAY.

Now, it's hard to describe this guy exactly... just the way he talks and acts is strange. Not threatening... but he just exaggerates everything, talking real slow and dramatic.. it's strange. He tells us how he also collects rare coins.. and how he has this solid gold coin that was the only one made, and how it's so perfect that the International Coin Raters or whatever they are, can't even rate it for him.
rolleye.gif
He also is a 3 time world champion slot car racer... he collects knives... he's apparently filthy rich... etc etc etc. He tells us stories of his life out of nowhere. He's a fruit.

So anyway, fast forward a month. I try to avoid talking to him, because I hate him by now. My co-workers still try to humor him. My boss is a spineless little buy who just wants to make everyone happy, and this guy keeps getting him to order different marbles and stuff for him. So whenever he talks to me, I always just ignore him. It's pretty obvious too.. I'll be standing there, he'll say something to me, and I won't respond in the least. So he starts telling my co-workers while I am not there that I'm not friendly, I'm a 'poindexter' (What the..?), etc. And by this time I have been told by my co-workers that he has been asking about other female co-workers... mentioning things about where they go to school, their personal lives, etc.

So my sister started working at my store about a month ago, so I have been fairly aggressive on trying to get this guy kicked out. He seemed to realize that I hate him, so he managed to not show up much when I was there... hence not allowing me to kick him out (my boss won't). One day while I am working, my co-worker tells me that he came in one day and told my boss that I called the police on him. I had no idea what he was talking about... but apparently I stepped out to make a phone call one day, and at the same time, a police car showed up for another reason parked across the street. Ok... So then one day my sister tells me that he came in and was showing off this knife he had around his neck... he just pulled it out right there and was showing them, saying "I'll bet you've never seen such a beautiful specimen... exquisite... " etc.. (that's how he talks most of the time). So I get pretty upset, and tell all my co-workers to call me when he comes in so I can come and ban him fromt he store/ call the police for real. However, he hasn't shown up in the last couple weeks now.

So now I am mad that he WON'T come back in... because I want to make sure that he never steps foot in my store again after I leave for college.

Long story, and it's hard to grasp exactly how this guy acts... but it's the best I can do.
 

Walleye

Banned
Dec 1, 2002
7,939
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Originally posted by: Francodman
Sounds like somebody's got the case of the Monday's.

oh, hell no, i do beleive you would get your ass kicked if you said that! :D
 

Walleye

Banned
Dec 1, 2002
7,939
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Originally posted by: MistaTastyCakes
I stole a Snickers from an Exxon when I was 16.

MWAHAHAHA~

i'm 18 and i've never stolen anything....

mebbe i'm just wierd...
 
Dec 28, 2001
11,391
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Allright, I worked customer service for JC Penneys (a department store like Kohls or Von Maurs) when I was in highschool, I don't exactly remember when it was, so it was between 4-8 years ago.

What customer service did in there, basically, was to handle returns put in catalog orders and also have them available to pick up. And since we're 'customer service', all complaints in the store were directed at us. And usually, I was the only one working my shift+closing the section, as they were so underhanded. Not a good thing, trust me.

I'd have to make everyone line up and invariably there'd be this one lady who'd whine about the lousy service and how long it took (it was about the wait, since she'd start complaining when she saw the line), and asked to see the manager: All I'd say is, "I'm sorry, but I'm the only one working tonight so you're going to wait" and that'd be enough to send her back in a huff (one thing i noticed: the ones that always complain are always the unattractive overweight ones - am I prejudiced, or is this true? Anyhow:).

but there's two things that'd I'd always remember:

-One time, this middle aged lady came back asking for a return: I asked to see it, and it's this nasty-looking rug that obviously has been used for at least a few years without being washed. No exaggeration. I was obviously taken aback, so I called another worker (this was one of the few days that I had someone else working with me) and asked if I could take this or not: after taking one look, she said a definitive "no" (with the vioce saying "hell~ no"). The middle aged lady starts arguing, even though she knew the ruse was up, and basically says that she doesn't have the receipt, there's no tags on that thing, and the only evidence is that she pulled it out of a JC Penneys plastic bag . . . after all this she finally gives up and leaves. I wonder if she tried that again a little while later. Wouldn't put it past her.

-And this other time, I was working alone, so lo and behold, there's a line of people waiting. And this little old lady made up of wrinkles, comes up to my hip maybe, comes up to the counter and with a thick Polish accent. She says that she's here to pick up her catalogue order. I ask her the usual, her name, order number, etc., so I could pick it up and bring it to her: she gives me all that, and she knows she has the accent - so she's saying this out loud and clear, making sure to pronounce every little detail, so that I'd understand waht she's saying. But, in addition, she tells me what she ordered: underwear. She says it so loud that I'm sure the whole line heard her - she starts saying it again, so I immediately cut her off, saying something like "I'll go back to the backroom and pick up your order ma'am". I go back, and sure enough, it's lingerie . . ..

Fun stuff. Fun stuff. I quit shortly after. They immediately sent me a letter saying that I got a raise, but it'd be a cold day in hell before I go back for a piddly $.15 raise to work there again.

I also worked: pubs/restaurants, babysat, and I now teach kids. Oh the stories I could tell . . ..
 

amnesiac

Lifer
Oct 13, 1999
15,781
1
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MacBaine: You need to work on your storytelling skills. It was really painful to read and gave us no real insight to how looney this guy probably was.
 

InverseOfNeo

Diamond Member
Nov 17, 2000
3,719
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Well this happens fairly frequently at my work...people bring in old ink cartidges that EXPIRED 3 years ago, which means that they were bought about 4 years ago, the manufacturer doesnt use the same packaging, it was obviously purchased over 3 years ago. And the customer swears they just bought it two weeks ago. "yeah you guys were having a 2-for-1 on them or something". GO ahead, try to return it, but atleast dont try to lie about something thats so obvious. 'Fess up and say "oh yea, sorry I have had them for a few years, I just recently got a new printer and I cant use these cartidges" or something like that. One time a guy brought in 10 of the same ink cartidges that EXPIRED 3 years ago, and I just looked at him like "yeah, right"
 

thedarkwolf

Diamond Member
Oct 13, 1999
9,009
112
106
I have a few from my days at Kroger's grocery store

1. One of the baggers goes outside to get carts and finds one of our paper bags setting it. He of coarse opens it up to make sure a customer didn't leave something in it and finds a nice big DILDO :D. Nobody wanted to claim it so it was thrown out.

2. Again one of the baggers goes outside at night to get carts and see something laying on the ground. After kicking it around to spot with decent light he discovers its a big rubber butt, well actually it was more than a butt( two holes if you get what I am saying). Not only that but it had a cord leading to a controller/battery pack that made it vibrate. And no none of us actually touched it or turned it on. It said that on the controller. Anyway a bunch of us go outside to check it out and somebody gets the bright idea to get rid of it by kicking it through the store to the dumpster in the back. Just as he kick it through the buggy door a little old lady walks by and stops and looks at it. After a couple seconds she gets this shocked look on her face and walks off. It was priceless.