- Nov 28, 2001
- 22,205
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I work in Retail, assistant manager of a busy 7-11, so I see a tone of sh!t heads every day. I'm almost ALWAYS kind and respectful in return no matter what they say to me though even I have my limits. Ironically It's my manager who is the hotter head. He usually doesn't get really mad but if someone is an idiot he will treat them as such. If they act stupid he will be very brusk, barely acknoledge them or even refuse to serve them and kick them out if they are not obeying store policies, like no bikes, dogs etc... I too have zero tolerance for brining dogs and bikes into the store but like I said I'll usually bend over backwards more in the name of customer service to be nice. Which way do you think these customers deserve to be treated?
You don't need to read the rest if you don't want to. They are just some examples off the top of my head.
Here are some examples, some will of course agree that these are idiots and others will agree with the customers here:
There are some of the more mild examples we get. I'm listing them because they are the real test for how customers like this should be treated. Someone who steals or something there is no question one way or the other
(1) Here is an example where I lost my cool, not normal for me. Customer walks in with bike. 'Sorry sir we don't allow bikes in the store'. Spins around looks at door, 'where's your sign? I see a sign for no dogs, no roller blades, etc no sign about bikes' (He's right we don't have one for no bikes) Customer ignores me completely and walks to back of store with bike. Comes to counter and expects to be served normally. "Sir we don't need a sign for each and every rule it's a store policy that we don't allow bikes, It's a small store and it's for safety, there isn't a sign that you can't steal, or take money from the till either". He gets really arrogant and starts talking down to me blah blah blah. (Of course I shouldn't have said what I did but he was talking to me like I was a 2 year old)
(2) We ID customers all the time who look like they are in their mid to late 20s. We have a sing that says we ID under 30. Customers can get into screaming matches over this. We don't accept photocopies, temporary licences, school cards, expired ID, etc etc...
(3) We don't take bottle returns. (There is a 5cent bottle deposit on each bottle) Technically we are supposed to but it became too much of a hassle to deal with them and we have no space to store them plus they start attracting animals. There are plenty of other places around the store that do, right across the street for example. We get customers who say, this is illegal, I'm going to write to the government about this you can't do this. I want your name, position blah blah blah. Again technically they are right but it's never gone anywhere in all this time
(4)We exchange US money at PAR like many other places. We sometimes get Americans who are angry that they are getting a bad exchange rate. Had a guy say "So basically you are ripping me off then". "No sir most stores accept US currency at PAR now and banks don't offer much better" Occasionally we get US customers who expect American change back for their American money since this is Canada we give back Canadian change.
You don't need to read the rest if you don't want to. They are just some examples off the top of my head.
Here are some examples, some will of course agree that these are idiots and others will agree with the customers here:
There are some of the more mild examples we get. I'm listing them because they are the real test for how customers like this should be treated. Someone who steals or something there is no question one way or the other
(1) Here is an example where I lost my cool, not normal for me. Customer walks in with bike. 'Sorry sir we don't allow bikes in the store'. Spins around looks at door, 'where's your sign? I see a sign for no dogs, no roller blades, etc no sign about bikes' (He's right we don't have one for no bikes) Customer ignores me completely and walks to back of store with bike. Comes to counter and expects to be served normally. "Sir we don't need a sign for each and every rule it's a store policy that we don't allow bikes, It's a small store and it's for safety, there isn't a sign that you can't steal, or take money from the till either". He gets really arrogant and starts talking down to me blah blah blah. (Of course I shouldn't have said what I did but he was talking to me like I was a 2 year old)
(2) We ID customers all the time who look like they are in their mid to late 20s. We have a sing that says we ID under 30. Customers can get into screaming matches over this. We don't accept photocopies, temporary licences, school cards, expired ID, etc etc...
(3) We don't take bottle returns. (There is a 5cent bottle deposit on each bottle) Technically we are supposed to but it became too much of a hassle to deal with them and we have no space to store them plus they start attracting animals. There are plenty of other places around the store that do, right across the street for example. We get customers who say, this is illegal, I'm going to write to the government about this you can't do this. I want your name, position blah blah blah. Again technically they are right but it's never gone anywhere in all this time
(4)We exchange US money at PAR like many other places. We sometimes get Americans who are angry that they are getting a bad exchange rate. Had a guy say "So basically you are ripping me off then". "No sir most stores accept US currency at PAR now and banks don't offer much better" Occasionally we get US customers who expect American change back for their American money since this is Canada we give back Canadian change.
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