Setup was unable to create the directory - Error 5: Access is Denied

Discussion in 'Computer Help' started by mrfatboy, Jun 27, 2011.

  1. mrfatboy

    mrfatboy Senior member

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    I have been trying to install a couple of programs to my Windows 7x64 computer. The programs are mediamonkey and musicbrainz. Both install fine on another win7x64 computer I have.

    I get the following error:

    Setup was unable to create the directory
    "c:\users\office\appdata\local\temp\is-CIGH9.tmp"
    Error 5: Access is Denied


    I have checked permissions and ownership and I as far as I can tell I have all the rights.
    I can create a file in the "temp" directory.
    I can delete a file in the "temp" directly.
    I have tried "run as administrator" (even though I am the administrator)
    The UAC is off. I have turned on and it still doesn't work. Turned it back off.

    Any suggestions? This is driving me nuts.
     
    #1 mrfatboy, Jun 27, 2011
    Last edited: Jun 27, 2011
  2. denis280

    denis280 Diamond Member

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    (chkdsk) did you try that
     
  3. corkyg

    corkyg Elite Member<br>Super Moderator <br>Peripherals
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    Using Explorer, go to the top folder, right click on it and "Take Ownership."

    My question is - why are your music programs using \Office?
     
  4. fralexandr

    fralexandr Golden Member

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    looks like office is the user account?
     
  5. mrfatboy

    mrfatboy Senior member

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    Yes, Office is the user account. I solved the problem by using my acronis backup of tbe os.

    I wish i could have really solved the problem tho. Fortunately i just backed up the os a couple of days before. In the days that followed i had a page file problem. I was switching drives around. Maybe fixing that cause me to break the temp directory permissions. Not sure why or if but its the only thing i could think off.
     
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