setting up new system; no video

[hoppa]

Cross-posting this because the video guys aren't answering.


I got an open-box x1900GT from Newegg as part of a complete system. When I boot up, I get no video output whatsoever. My monitor just goes into standby. The card has two DVI ports, and I've tried plugging in to both to no avail. The mobo has no onboard vid and I own no other PCIe vid cards, so I can't really test much. Is it safe to assume that the issue is with the open-box vid card?

A couple points:
* The power LEDs on the card are lit, and the fan spins
* My mobo has an extra 4-pin power connector next to the PCIe slot which is explained as being extra power for the video, if necessary. As I have no documentation on the card, I don't know if this is necessary, but I don't want to just go plugging things in to power if I shouldn't be. I don't want to make the problem worse than it is.

Any thoughts?



more:
Well, I've plugged in the extra rail and I'm still getting no output from the VC. The fan spins though.

Another thing of note: my mobo is supposed to beep out some codes when it posts referring to status. One beep for OK, more for certain problems. I am not getting any beeping at all, though. Maybe this is a motherboard issue?

 

[dfuze]

Do you have an extra monitor you can hook it up to to make sure it isn't the monitor?

Knock on wood, I haven't had any video card issues in all my builds, but I would guess that might be why the card was returned in the first place. I would contact them for an RMA.

 

[hoppa]

Nah the monitor is definitely fine. Was working before the change, and works when plugged into the laptop. I'm gonna take a gamble (well, kind of) and RMA the video card and hope for the best.

Thanks for the help. More ideas or help would still be appreciated!