Serial ATA drivers in Windows XP

[Puchiko]

I just got an OEM Maxtor Diamondmax 10 300gb SATA HD and I can't seem to get windows to install a proper driver. I have an ASUS P4C800E Deluxe motherboard with onboard Promise SATA controller.

I enabled the Promise SATA controller in the BIOS and set the mode it IDE since I only have one drive. When I boot up the machine, windows detected the onboard controller and installed the driver ok, but two new IDE channels were detected that it can't find drivers for. Also a new device, Promise SATA Console SCSI Processor Device, now shows up with a question mark in my device manager and I can't find drivers for that either.

I have tried every driver folder on my motherboard driver disk for all these devices but none of them work. And whenever I restart windows it reinstalls my primary, secondary and those two new IDE channels every time. I was able to initialize and format the drive through windows XP disk management tools and the drive seems to work but I'd like to fix this driver problem. I've included a picture if it helps..

Device Manager

 

[montag451]

Did you press the F6 key during the first few seconds of the installation when it prompts you to "Press the F6 key to install SCSI or RAID drivers"?

If you didn't, you should have done, and the SATA drivers should be on a floppy.

 

[Puchiko]

This isn't a new install of windows. Its an existing windows installation and the drive was OEM so it came with no disks.

 

[montag451]

Firstly, the drivers should have come with the mobo on a floppy. If they haven't then you will need to dl them from the mobo manufacturer website.

Secondly, I'm not sure, but I think you may have to reinstall XP [maybe get away by installing on top of your original installation - but not sure] to get the SATA drive to work properly.
Best to wait for someone who is more sure about that though.....
In the meanwhile dl the drivers from Asus

 

[Puchiko]

Asus does not have an serial ata drivers on their website. I have already checked and Promise only has drivers for addon card. Maxtor's Maxblast 3 software does not contain the drivers either.

 

[montag451]

Can you run EVEREST to see what the hw chip that PROMISE are using for their onboard card.

Does the documentation say what the chipset of the card is?

 

[Mem]

I believe that board has a Promise 20378 RAID controller,so there are drivers at Asus website,link (scroll down at website).

Don`t forget to click on "drivers" section at top at that webpage to go to the right place..

Promise's 20378 is one of the more frequently used low-cost onboard Serial ATA RAID solutions on the market today,

.

 

[Puchiko]

I'm not sure if you guys read the post completely or bothered to look at the screenshot I posted, but the drivers for the SATA installed just fine and shows up in device manager. Its the other two IDE devices and the "Promise SATA Console SCSI Processor Device" that isn't working. The drivers on asus's website and the disk don't work with these devices.

 

[montag451]

The drivers for the SATA have not installed just fine.
Look at your picture.

Look at the little yellow ' ? ' next to the Promise SATA controller

 

[Grunt03]

i just completed this task last night.
I have the K8T-Neo2 MB, I consider myself pretty good when it come to building computers. This one however really kick my butt.

montag451
Was correct with all of his advice to you.

I will tell you what I did.

Try this : Go into your bios / Integrated Peripherals / OnBoard PCI controller (select and push enter, you have to enable SATA) push F10 / save, exit and reboot. Run through the boot from CD and watch the bottom of your screeen, it will prompt you to hit the F6 key. (As ststed above). During the installation you will be prompted to insert your floppy disk or cd ROM. This should fix the IDE Channel problem within the device manager.

From what I see in the pic that you provided, I had the same problem, all I did was put in the MB CDROM, click on other devices / update drives and allow search from CDROM.

 

[helpmeout]

 

[helpmeout]

Do you have the SATA drive plugged into SATA 1? SATA 1 and 2 are run by the Intel chip, and XPsp2 has those SATA drivers. The Promise controller is for RAID on SATA 3 and 4, and requires the drivers. A lot of the ASUS boards will have a problem if you install the RAID drivers when only using SATA (eg: My Asus P4P800-E Deluxe).

 

[Blazer]

onboard Promise SATA controller

do you mean - onboard promise sata raid controler.

device manager shows the ? mark at a raid controler.

 

[helpmeout]

The mobo mentioned in the original post has the Intel ICH5R chip which runs SATA on SATA ports 0 and 1. XP has those drivers, so no driver install is needed to run SATA on those ports. SATA and RAID are two different things. If you're only running SATA you can/should disable the Promise controller since it has nothing to do with SATA.