Sending D70 to Nikon for service

[xalos]

Hi,

I received a Nikkor 50mm f/1.8d autofocus lens from B&H today and it won't work on my D70. However, I can use it on the D50 at work. I called Nikon and told them about the problem and they told me to send the camera in with the lens causing the problem.

I've never sent anything off to service before and I've heard horror stories of people not getting everything back and I'd hate to lose my brand new lens even though its only $100. So, I'm stripping everything off the camera and only sending the body and body cap. Should I send the lens even though I know it works? I assume they can test it with their own lens at the service center so what would be the point of sendng mine?

Any suggestions?

Oh, the camera is under warranty.

 

[Bootprint]

They asked for it, so I'd send it in. Just remember to include a list of what you are including, along with the serial numbers.

 

[Hayabusa Rider]

Originally posted by: xalos
Hi,

I received a Nikkor 50mm f/1.8d autofocus lens from B&H today and it won't work on my D70. However, I can use it on the D50 at work. I called Nikon and told them about the problem and they told me to send the camera in with the lens causing the problem.

I've never sent anything off to service before and I've heard horror stories of people not getting everything back and I'd hate to lose my brand new lens even though its only $100. So, I'm stripping everything off the camera and only sending the body and body cap. Should I send the lens even though I know it works? I assume they can test it with their own lens at the service center so what would be the point of sendng mine?

Any suggestions?

Oh, the camera is under warranty.

Camera companies are pretty good about this stuff. If it were Dell, hell no.

Sending the lens and camera lets them test both which may be needed. Just record the serial numbers before shipping, and get a contact name.

 

[DeviousTrap]

You're going to get everything escential back, just don't send them accessories (i.e. battery charger). Send them the camera (w/ battery), lens, and all appropriate covers.

 

[xalos]

Alright, good enough for me. It sucks when the UPS guy brings something and it has to go somewhere else the next day

However, I wonder what my chances are of getting the same camera back. Camera won't use any aperture besides the minimum on any lens except the "G" lenses. With the camera being plastic and all I wonder if I'll get a different camera.

 

[OdiN]

Originally posted by: xalos
Alright, good enough for me. It sucks when the UPS guy brings something and it has to go somewhere else the next day

However, I wonder what my chances are of getting the same camera back. Camera won't use any aperture besides the minimum on any lens except the "G" lenses. With the camera being plastic and all I wonder if I'll get a different camera.

They will probably fix what you have. If they send you a new camera, it will be the same model.

 

[SampSon]

They want you to send your lens so they can figure out what's wrong with it. If they used one of theirs that works, what would be the point?

 

[xalos]

Originally posted by: SampSon
They want you to send your lens so they can figure out what's wrong with it. If they used one of theirs that works, what would be the point?

I tested the lens on another camera and it worked great. Then, tested another "D" Series lens from work on my camera and it didn't work. I just didn't want to take the chance on losing my lens if I didn't have to since it functions perfect. But, everyone made me feel better about sending the lens so I don't see a big issue with it now.

 

[imported_malcontent]

I would include a complete itemized list of everything that you are sending, including serial numbers where applicable. Keep a copy for yourself.

 

[JulesMaximus]

Edit-I'd take it to a camera store and pop one of their lenses on there to see if it works. If it works then it's the lens. If it doesn't then it's the camera.

NM, I see you already did that. Did you tell them that another lens didn't work on the camera and that your lens worked on another camera?

 

[xalos]

Originally posted by: JulesMaximus
Edit-I'd take it to a camera store and pop one of their lenses on there to see if it works. If it works then it's the lens. If it doesn't then it's the camera.

NM, I see you already did that. Did you tell them that another lens didn't work on the camera and that your lens worked on another camera?

Yeah, I told them. I didn't get the feeling the gentleman I was talking to was really listening to me which is what raised my initial concern. The guy mentioned twice to me that maybe I should reset my settings (which I am very unhappy about doing btw) and I told them that I already did. Which I knew wouldn't do anything related to the problem, but I did reset just to humor him. I don't look forward to redoing my custom settings when I get the camera back.