Seasonic RMA?

[WilliamM2]

Just curious if anyone has dealt with Seasonic for an RMA? I have a M12II620-Bronze, which after less than 10 months has died. It's been making a "chirp" sound on boot occasionally for a couple months (bad cap?), and this morning died all together. Their online RMA form won't work either, tells me I have the wrong serial number. We'll see how it goes Monday when I call.

Two questions:
1. Were you sent a new unit, or a repaired unit?
2. Did you have to return all the modular power cords, or just the main unit?

I ask because I have all the modular cables routed in the case, and was just able to unplug them without messing up my wiring. I'd hate to have to take them all out, and re-route them all again when the replacement arrives.

Right now I have my trusty 10 year old Thermaltake PurePower 560 running the system again. Funny, I only replaced it on my new build last year because it was so old, and I was paranoid it would fail. The Seasonic sure didn't last very long.

 

[lehtv]

1. I was sent a new unit
2. I had to return the cables as well, they are part of the product

I didn't ask whether the cables needed to be returned, they just told me. You could ask them whether they'd let you keep the cables but I doubt they'd agree

 

[Raincity]

I had the same problem with the online RMA form. I then sent a email that they never responded to. So I ended up calling a week later to get the RMA authorized and received a new unit 6 weeks later. It was a painful RMA process. I like the products but the service sucks. I have also had issues with the company Seasonic used to process the rebates.

 

[lehtv]

My RMA process only took two weeks or so, it was nice. But it was their Europe branch, based in Germany.

 

[WilliamM2]

Looks pretty good so far. I emailed them after the online RMA wouldn't work. They replied with an RMA form to fill out at 9:00 p.m. on a Saturday night. Not too bad CS so far.

And the instructions tell you not to return the cables, or anything else:

6. Do not ship back the cables, manual, and power cord. We are not responsible for them.

 

[lehtv]

Looks like they have a different policy in that regard in the US than Europe

 

[Raincity]

I am glad to see that you are being taken care of with prompt service. I hope everything is trouble free.

 

[WilliamM2]

I am glad to see that you are being taken care of with prompt service. I hope everything is trouble free.

Well I don't know how prompt the service was. They took a week from the time they received the old one, until they shipped out the replacement.

A little disappointed to get a refurb, with frayed cable sleeving, and a couple of scratches to replace the like new one I sent them. And they ask that you return the defective unit in the original box/packaging, and then send the replacement in a UPS bag, with no packaging. I'm one of those people that keeps original boxes and packaging in case I ever sell the unit.

But it does work.

 

[bgt]

My RMA process only took two weeks or so, it was nice. But it was their Europe branch, based in Germany.

Me the same(had to send it to Germany), within 2 weeks I got a new 1.