I have an old craftsman rachette. It no longer works, you can't lock it so it is always spinning. Whats their exchange policy? Can I just walk in there and get a new one ? They don't even make this kind anymore, I think. It has a smooth rounded handle and is bigger than the rachette they include in the kits now. Thanks.
Sears Craftsman exhange policy question
- Thread starter Stifko
- Start date
Yes, it is a no-hassles return policy. And they will give you something comparable to what you have.
MichaelD
Lifer
- Jan 16, 2001
- 31,528
- 3
- 76
I worded that poorly, my bad. They will exchange your busted item for a like/identical item. I.E. if you have the model XYZ ratchet and back then it was a "midline" piece as opposed to a "top of the line Pro-piece", they will exchange your busted one for a current "midline" model.
Thanks, I wonder if I have a mid or high end rachette ?
Well, I guess I will find out soon. Thanks again
Well, I guess I will find out soon. Thanks again
Their exchange policy does NOT extend to power tools though. I took in my 7 -8 year old "Craftsman" cordless drill and was told that there was nothing that they could do. I kept the batteries and told the guy to trhow it away.
It's a great policy. My ex-gfs father was an HVAC tech and he only uses Craftsman tools. Everytime he'd go to Sears, he'd grab the rustiest hand tool he could find (and they often weren't that rusty) and exchange it for a new one as long as he was there. They never ever said a word, they just gave him a new one!
Also on rachets they will sometimes repair them if they have the parts for it. They may also exchange it for a rebuilt one.
Evadman
Administrator Emeritus<br>Elite Member
- Feb 18, 2001
- 30,990
- 5
- 81
I used to work @ Sears and did this all the time. Customers sometimes engraved the handle with personal stuff, and just wanted the guts chainged out. We used to have ratchet races between assoicates to see who could change out the guts faster. there are about 15 parts inside that handle. I used to be able to do it in about 40 seconds. I was the king!
Moire on their return policy. If it has moving parts it is not covered. So that kills all the drills and lawnmowers, ect. That is something that always annoyed me. Those torwue wrenches that "click" when you hit the desired torque? Those were not covered. The $18 beem one was though. Go figure. also, the ratchet, even though it has moving parts, is covered. Only exception to the rule that I can think of.
Garage sales are awesome places to find Craftsman (and MAC, and Snap-On, and Cornwell, and....) tools. People will sell things like ratchets that barely work for pennies. You grab it and take it back to Sears (or MAC, or Snap-On, or Cornwell, or....) and then you have a brand new tool for a few cents.
guaranteed for life means exactly that. my family has never had any problems swapping with sears. in fact, i remember somewhere in a Tom Clancy book that Bradley drivers rely on craftsman tools in their APC.
BTW, what the hell is a rachette? what are you, a canadian?
-PAB
BTW, what the hell is a rachette? what are you, a canadian?
-PAB
MAC and Cornwell trucks. They visit auto repair shops, and sell off of their truck. If you look them up in the phone book, you can find your local retailer and arrange to meet him.
I used to be a mechanic, and I still keep in contact (somewhat) with the reps in my area.
I've replaced screwdrivers, sockets, allan-head-wrenchs, and a ratchet, no problem. I had a seven-year old wooden-handled shovel that broke off at the blade. I went to exchange it and was going to pay the difference for a fiberglass-handle. It was on sale for the same price as the wooden-handle and they did the replacement for $0. All my hand tools are Craftsman, and a few power tools, but they are not any different than Black&Decker or Skill.
LOL, I'm Canadian and was wondering the same thing.
Anyway like most have already said, handtools are covered with a limited lifetime warranty, meaning in most cases you'll get a similar replacement in exchange for the old tool.
As for the exchanging power tools etc., well Sears would go broke pretty fast doing that.
I have a complete rollaround toolbox full of Craftsman hand tools obtained that way!Originally posted by: Wingznut PEZ
Garage sales are awesome places to find Craftsman (and MAC, and Snap-On, and Cornwell, and....) tools. People will sell things like ratchets that barely work for pennies. You grab it and take it back to Sears (or MAC, or Snap-On, or Cornwell, or....) and then you have a brand new tool for a few cents.
People around here seem to be catching on, or else all the Craftsman tools have already been sold.
I agree. It seems that it's harder and harder to find broken tools to buy.Originally posted by: Cyberian
I have a complete rollaround toolbox full of Craftsman hand tools obtained that way!Originally posted by: Wingznut PEZ
Garage sales are awesome places to find Craftsman (and MAC, and Snap-On, and Cornwell, and....) tools. People will sell things like ratchets that barely work for pennies. You grab it and take it back to Sears (or MAC, or Snap-On, or Cornwell, or....) and then you have a brand new tool for a few cents.
People around here seem to be catching on, or else all the Craftsman tools have already been sold.
what about obvious wear items such as handsaws which have no moving parts? are those exchangable? doesn't make sense that they would be but that would be a good policy
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