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Sears Craftman's warranty on tools

Nocturnal

Nocturnal

Lifer
I have a screw driver set I bought from Sears, Craftsman branded. Anyhow one of the tiny little tips broke on the small screw driver, will they honor the warranty if the tip broke off with everyday use or does it have to be like manufactures defect like I don't really know...
 
Lifetime warranty, no questions asked. As Viper says, take it in.. they'll replace it.
 
Originally posted by: Viper GTS
Take it in, they'll replace it.

Viper GTS
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My mother brought in a sears tool my grandfather had bought probably 40 years before it broke. It was just a set of pliers. They gave her a replacement on the spot, no questions asked, for a 40 year old tool.
 
I return about 10 screwdrivers a year to Sears with broken tips, even ones that were used as pry bars and they always replace them.
 
I buy broken Craftsman, Mac, and Snap-on tools at yard sales and swap meets for pennies on the dollar. Then I trade them in. Scored a lot of tools in the last twenty years that way.
 
Originally posted by: Rastus
I buy broken Craftsman, Mac, and Snap-on tools at yard sales and swap meets for pennies on the dollar. Then I trade them in. Scored a lot of tools in the last twenty years that way.
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That is a really neat idea.

Thanks for the input guys. You guys rock.
 
Originally posted by: Rastus
I buy broken Craftsman, Mac, and Snap-on tools at yard sales and swap meets for pennies on the dollar. Then I trade them in. Scored a lot of tools in the last twenty years that way.
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Shhhhh!
Now you've done it!!

 
it doesnt apply to their electric drills and stuff cause they are made by different manufactor and they use their logo
 
Originally posted by: Rastus
I buy broken Craftsman, Mac, and Snap-on tools at yard sales and swap meets for pennies on the dollar. Then I trade them in. Scored a lot of tools in the last twenty years that way.
Click to expand...

When I worked summers at a steel mill, we'd do roughly the same thing. The scrapyard crane operator would let us know when he got a car (train) load of tools in. He'd mag out a couple of lifts and we'd sort though it. 🙂
 
Yep, my mother is a big time gardener and I have broken quite a few spades etc. breaking up the ground for her. Every time it we just take the shovel etc. back and a new one no problems, those are the kinds of garentees that actually have people who trust a product.
 
they replace just about any hand tool, no matter what
its great to buy their tape measures, if they start getting worn out or the case gets really rugged looking, just cut the 'hook' off and let it roll up inside and get a brand spankin new one 🙂
 
Originally posted by: Nocturnal
Do they ever lose $ because of this? I'm sure there are tons of people who abuse this policy.
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doubtful, their tools are overpriced as it is, however they do make quality tools...i prefer klein though
 
When my grandfather died my dad found a Sears lawnmower that was about 20 years old in his garage. It looked like it had never been used, so my dad took it back to Sears and they gave him a full refund.
Another funny thing is that my dad got my grandfathers Sears card when he died. They both have the same name and my dad uses this same account still. He has tried explaining it to them, but it never gets fixed. He has gotten some strange looks though when clerks have noticed that the account is 45 years old and he's 60.
 
Originally posted by: Wduaqnug
it doesnt apply to their electric drills and stuff cause they are made by different manufactor and they use their logo
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All of Craftsman tools are made by a different manufacturer, powered or not -- that has nothing to do with why they aren't replaceable. They don't replace power tools because from a cost-effective standpoint, that'd be quite a loss. 🙂

Their hand tools are great. Their power tools depend severely on the manufacturer (DeWalt, Skil, etc.).

Rob (sold Craftsman tools for 3+ years in HS)
 
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