So here I am on hold waiting for (for the second time as I was disconnected the first time) a Sears customer relations rep to hear me out as I type this. I am so friggin furious right now.
This all started when I came down to the kitchen one Sunday morning about a month ago and found that the ice was melting and the stuff in the freezer was beginning to thaw out and the fridge was not cooling. The compressor was kicking on but just making a buzzing sound so I immediately suspected the compressor had gone bad. Later on I would find out that my assumption was correct but let me not get ahead of myself for now . . .
(I should mention this is a Sears Kenmore brand fridge, only 3.5 years old)
I call and explain the noise and the problem to the Sears parts and service center and I get an appointment for a Tuesday morning window between 8am-12pm. Not ideal since I have to take some sick day time off work to be home for this during a time when I am the acting team lead since the regular guy is on vacation. Ironically he made me his fill in while he was away for 2 weeks because of my outstanding performance and attendance record for the year. I had not missed work a single day all year except for regular company holidays. And now during the two weeks of the whole year he's counting on me to be there, I have to take a sick day. . .but I digress.
11:45 rolls around and no repair guy. I call. He was held up at his first appointment and still has 2 more people ahead of me.
Now while this call is going on the service lady suckers me into paying $220 for the Sears service maintenance agreement plan assuring me that if the repair is less than that I can get back the difference, or get a full refund if the repair is under warranty. I am sure the repair is under warranty because the compressor is warranted for 5 years and this fridge is only 3.5 years old. The agreement covers up to $500 worth of repairs. That should be a moot point because the fridge is under warranty anyway. . .But I am not 100% sure it is the compressor since I am not a fridge repair technician. . .so I buy the agreement to be safe because the agreement can only be purchased before a technician comes to the home.
So I call work and let them know I will be out the whole day instead of just the morning. I just wanted to get this over with and not have to make another appointment. Needless to say, around 3pm I get a call from the Sears parts center letting me know that unfortunately the guy will not make it to me at all that day. GGGRRRRRRR!!!!!!
I reschedule for the following Saturday. The window for weekend service calls is 8am-5pm. . .basically I have to be home all day long but at least I'm not missing work. Thankfully this time the guy shows up at about 9:45am. But here's the kicker. . .without even really looking at the inside or behind the refrigerator. . .based solely on my verbal explanation of the problem. . .he says "yep it's your compressor, it'll have to be replaced." I had even gone to the effort ahead of time to plug in the fridge and make a recording of the sound because it had started doing it intermittently and I was afraid it wouldn't be malfunctioning when the tech was at the house. He didn't even listen to the recording. So he tells me he's having the part ordered to my home!!! I'm like, "you mean you aren't going to fix it today?" At this point I am just feeling like YOU JACKASS! I missed a day of work and my saturday morning and had all this frustration waiting for somebody to come to my house for that? I could've explained it on the phone and had the part ordered! The only silver lining is that he did at least tell me it was under warranty and I shouldn't have to pay to have it fixed.
He orders the part to my home and schedules me for another appointment to have it installed today. Needless to say, as of yesterday the part had not arrived at my house. When I called Sears to find out the status of the part, I found out that for whatever reason, it didn't look like the part had even been ordered!! Well no wonder it didn't arrive duuuuh!! So Sears has my $200 for the service agreement and I still have a broken refrigerator and no part on the way! WTF is wrong with people! I am loosing faith in America. . .
/rant
This all started when I came down to the kitchen one Sunday morning about a month ago and found that the ice was melting and the stuff in the freezer was beginning to thaw out and the fridge was not cooling. The compressor was kicking on but just making a buzzing sound so I immediately suspected the compressor had gone bad. Later on I would find out that my assumption was correct but let me not get ahead of myself for now . . .
(I should mention this is a Sears Kenmore brand fridge, only 3.5 years old)
I call and explain the noise and the problem to the Sears parts and service center and I get an appointment for a Tuesday morning window between 8am-12pm. Not ideal since I have to take some sick day time off work to be home for this during a time when I am the acting team lead since the regular guy is on vacation. Ironically he made me his fill in while he was away for 2 weeks because of my outstanding performance and attendance record for the year. I had not missed work a single day all year except for regular company holidays. And now during the two weeks of the whole year he's counting on me to be there, I have to take a sick day. . .but I digress.
11:45 rolls around and no repair guy. I call. He was held up at his first appointment and still has 2 more people ahead of me.
Now while this call is going on the service lady suckers me into paying $220 for the Sears service maintenance agreement plan assuring me that if the repair is less than that I can get back the difference, or get a full refund if the repair is under warranty. I am sure the repair is under warranty because the compressor is warranted for 5 years and this fridge is only 3.5 years old. The agreement covers up to $500 worth of repairs. That should be a moot point because the fridge is under warranty anyway. . .But I am not 100% sure it is the compressor since I am not a fridge repair technician. . .so I buy the agreement to be safe because the agreement can only be purchased before a technician comes to the home.
So I call work and let them know I will be out the whole day instead of just the morning. I just wanted to get this over with and not have to make another appointment. Needless to say, around 3pm I get a call from the Sears parts center letting me know that unfortunately the guy will not make it to me at all that day. GGGRRRRRRR!!!!!!
I reschedule for the following Saturday. The window for weekend service calls is 8am-5pm. . .basically I have to be home all day long but at least I'm not missing work. Thankfully this time the guy shows up at about 9:45am. But here's the kicker. . .without even really looking at the inside or behind the refrigerator. . .based solely on my verbal explanation of the problem. . .he says "yep it's your compressor, it'll have to be replaced." I had even gone to the effort ahead of time to plug in the fridge and make a recording of the sound because it had started doing it intermittently and I was afraid it wouldn't be malfunctioning when the tech was at the house. He didn't even listen to the recording. So he tells me he's having the part ordered to my home!!! I'm like, "you mean you aren't going to fix it today?" At this point I am just feeling like YOU JACKASS! I missed a day of work and my saturday morning and had all this frustration waiting for somebody to come to my house for that? I could've explained it on the phone and had the part ordered! The only silver lining is that he did at least tell me it was under warranty and I shouldn't have to pay to have it fixed.
He orders the part to my home and schedules me for another appointment to have it installed today. Needless to say, as of yesterday the part had not arrived at my house. When I called Sears to find out the status of the part, I found out that for whatever reason, it didn't look like the part had even been ordered!! Well no wonder it didn't arrive duuuuh!! So Sears has my $200 for the service agreement and I still have a broken refrigerator and no part on the way! WTF is wrong with people! I am loosing faith in America. . .
/rant
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