Seagate RMA

[alteredNate]

I'm a bit pissed off that my new 200GB SATA has got some bad sectors right off the bat. I've contacted seagate but I haven't heard anything back yet. I also have a 160GB SATA with no problems at all.

Anyone have experience with their RMA process? How long did it take in total? Do they send you a replacement drive before? I've already nearly filled this thing with data...

Thanks for any experiences!

 

[alteredNate]

I can't image that NO one has anything to say? Am I one of the damned few that actually has a problem with a seagate drive?

 

[Koing]

Nothingto do with seagate but with Western Digital.

Two types of RMA.

Advance one where they take your CC details and ship you a drive. You have 30 days to send your busted drive in. If you send it in nothing happens.

Other RMA. You send in your drive and they send you out another one.

Koing

 

[Markfw]

Almost all drives have some bad sectors. Just lately there aren;t many, and you have gotten used to that. They may not rma it.

 

[Zepper]

A new drive should have NO bad sectors that are visible to the end user - the factory LLF hides any bad sectors that exist at final QC check. Use Seagate's utility to test the drive - then zero fill the drive and test again. See if that doesn't take care of the problem. Hitachi's Drive Fitness Test can also be used on Seagate (as well as most other) drives for a "second opinion."
.bh.

 

[alteredNate]

Originally posted by: Markfw900
Almost all drives have some bad sectors. Just lately there aren;t many, and you have gotten used to that. They may not rma it.

Strange, but in the last 8 years I have purchased at least 10 hard drives and I have never had one have "live" bad sectors. This one has a boatload... it's not normal. I'm still waiting for a response from support.

 

[alteredNate]

Originally posted by: Zepper
A new drive should have NO bad sectors that are visible to the end user - the factory LLF hides any bad sectors that exist at final QC check. Use Seagate's utility to test the drive - then zero fill the drive and test again. See if that doesn't take care of the problem. Hitachi's Drive Fitness Test can also be used on Seagate (as well as most other) drives for a "second opinion."
.bh.

If they don't RMA I will certianly try this. Thanks for the tip!

 

[Zepper]

They will usually ask you to run the test/zero fill/test routine before issuing an RMA.
.bh.

 

[alteredNate]

funny, but I attached the log of my online scan and they've already issued the RMA!

Cool, seems as though their support is pretty good. I had read mixed reviews. I guess we'll see how long it takes them to get a new drive off to me!