Seagate advanced replacement...just use it... RMA fun

[0roo0roo]

..

 

[MagnusTheBrewer]

Ever hear of flat rate?

 

[0roo0roo]

well now i have.. lol

 

[MagnusTheBrewer]

I'm sure you've seen the commercials, "if it fits, it ships." Flat rate is great for small heavy stuff.

 

[0roo0roo]

what are commercials?

anyways apparently i did pay flat rate, the free agent drives are not small, the stupid requirements for 2 inch packaging protection on all sides means it was bumped to a large flat rate.

 

[RebateMonger]

I always advise friends to use Advanced Replacement. It's hard to ship much of anything for less than $10. Not to mention the strict (on paper, at least) RMA shipping requirements of hard drive makers. With Advanced Replacement, you get your replacement quickly, everything is taken care of for you, and you're sure you'll meet the RMA requirements.

 

[MagnusTheBrewer]

Small box is $4.85 or, if they want to play games and insist on 2" packing, wrap 2" of bubble wrap and put it in a large Envelope for $4.75. I'm thinking you didn't send it at the post office. Hell, even a medium box which is way huge for a HDD, is only $10.80

 

[RebateMonger]

Here's Seagates' RMA packaging instructions.

http://www.seagate.com/ww/v/index.j...toid=5c3a8bc90bf03210VgnVCM1000001a48090aRCRD

"Use original packaging when possible, such as packaging sent with Advanced Replacement Order:

Enclose each drive in an ESD (electrostatic discharge) bag, in an anti-static plastic shell (SeaShell) or anti-static bubble wrap.

Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use popcorn, peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.

For more information on how to pack your unit, please view: http://www.seagate.com/support/service/pdf/pack.pdf "

The above link has more details on how they want an external disk packaged.

Reality seems to be that Seagate WILL accept lesser packaging. They won't admit it, but they'll probably accept it.

 

[0roo0roo]

Small box is $4.85 or, if they want to play games and insist on 2" packing, wrap 2" of bubble wrap and put it in a large Envelope for $4.75. I'm thinking you didn't send it at the post office. Hell, even a medium box which is way huge for a HDD, is only $10.80

small box isn't going to happen, i think ur thinking of a bare drive. with the base a freeagent drive is a space hog.

and as said above, u need the 2" all around and that blows it anyways.
http://www.usps.com/prices/priority-mail-prices.htm
medium doesn't cut it unless u forgo packing. its insufficient in one dimension or another.

 

[Bl0cks]

If you send it by media mail you can save even more

 

[Zap]

I always advise friends to use Advanced Replacement. It's hard to ship much of anything for less than $10. Not to mention the strict (on paper, at least) RMA shipping requirements of hard drive makers. With Advanced Replacement, you get your replacement quickly, everything is taken care of for you, and you're sure you'll meet the RMA requirements.

Most important part bolded.

 

[0roo0roo]

lawl...
after a long long time they sent me back.... a drive that fails seatools diagnostics.
so win is seagate.

 

[RebateMonger]

lawl...
after a long long time they sent me back.... a drive that fails seatools diagnostics.
so win is seagate.

Ouch.

 

[jaydeee]

I tried something like this before, mine is outright replacement. because it was less than a week. fast and easy.

 

[daw123]

That is what pissed me off was when I had to return two DOA HDDs back to an online retailer. The packaging I had to use to return the HDDs, because of the requirements I had to meet, was better than the packaging I received the HDDs in. Plus the physical size of the package is significantly increased, therefore costing you more on shipping, due to the thickness of the bubble wrap they expect you to use.

 

[0roo0roo]

Yea the box they use was rather small, all they used was a formed cardboard egg carton like spacer inside.