Scythe rant

[kitfox]

Hey guys I thought I'd post a little rant. I decided to install my old Mugen 2 in my HTPC (yeah, its a full size case ). I haven't used it for a couple years and apparently when I broke it down, I didn't put all the parts together. Suffice to say, I'm missing some critical parts.

I contacted Scythe about it, and they told me to go ask newegg for them (yep, 3 years after purchase) and that they weren't going to open up a kit just to give me some screws/brackets. Nice.

I browsed through their forums and that's pretty much their response to anyone that needs parts. One guy needed 4 screws and the "mod" basically called him an idiot and charged him $14 for them. Uhh yeah...even the kawasaki dealership doesn't charge that much for screws...and they certainly aren't as rude.

 

[janas19]

I just don't get this. Why would you even take off your hsf without saving the bracket? Don't you realize not keeping track of it is going to just be a big PITA later?

The lost screws part, I can understand. But you can always buy those from a hardware store.

 

[lehtv]

I don't see why Scythe should provide you with new parts for free when it was obviously your fault for losing the parts in the first place.

 

[shaolin95]

I have to agree. If they were that rude that is uncalled for but in this case come on mate...you lost CRITICAL parts, you said it yourself.

 

[lsv]

The mod probably told him to keep better track of his parts and pointed him to a place he could buy new parts.

 

[kitfox]

I wasn't wanting them for free or anything. I just wanted to be able to buy them and w/o a 10,000% markup. The screws are proprietary (their threaded 1/3 of the way so they work as a spacer too). I'm sure I could make something work w/ regular screws but the pressure isn't going to be as even. As for the bracket, I think it got mixed in with a TRUE I sold.

I usually do keep things separated and in their original box...but failed to do so this time.

 

[janas19]

I wasn't wanting them for free or anything. I just wanted to be able to buy them and w/o a 10,000% markup. The screws are proprietary (their threaded 1/3 of the way so they work as a spacer too). I'm sure I could make something work w/ regular screws but the pressure isn't going to be as even. As for the bracket, I think it got mixed in with a TRUE I sold.

I usually do keep things separated and in their original box...but failed to do so this time.

I haven't seen the screws personally. But computer stores sell all types of standoffs.

 

[T_Yamamoto]

I have to agree. If they were that rude that is uncalled for but in this case come on mate...you lost CRITICAL parts, you said it yourself.

I agree

 

[kbp]

Wonder.... I have the other half of my kit for a Nactua NH-D14. (The AMD parts) What chipset are we looking at???

 

[fffblackmage]

I wasn't wanting them for free or anything. I just wanted to be able to buy them and w/o a 10,000% markup. The screws are proprietary (their threaded 1/3 of the way so they work as a spacer too). I'm sure I could make something work w/ regular screws but the pressure isn't going to be as even. As for the bracket, I think it got mixed in with a TRUE I sold.

I understand what you're saying, but the markup is pretty much unavoidable. It costs them time and money to keep spare parts available. Or if they were to open up a kit for parts, what would they do with the heatsink?

 

[kitfox]

@ fffblackmage
A large company like that should have spare parts. What if I needed a 1155/1156 bracket? (which it didn't come with). Go buy a new cooler? I know they got very popular with the ninja and there's lots of fanboys out there because of it...but being disrespectful, not supporting your products, and trying to take advantage of your customers is not how you run a business.

@ kbp
It's for a LGA775, I don't think it would work.

 

[Subyman]

I don't understand why people are calling the OP stupid for losing parts from 2-3 years ago. I would have thought companies would stock old parts. Chalk it up to poor support if they couldn't offer you spare parts to purchase, especially if they are still stocking the item.

 

[Zap]

especially if they are still stocking the item.

But they aren't. Scythe lists the Mugen 2 as discontinued.

 

[kitfox]

The mugen 3 parts look like they're interchangeable with it.

 

[BFG10K]

On the plus side, I do like my Scythe Slipstream 800rpm fans. :awe:

 

[Nemesis 1]

Just so were clear on this fastenal has all the srews ya need . The ones you lost would cost 75cents maybe less. I bought some screws online ONCE never again. I got screwed high price and I didn't get what I ordered.

 

[mikeymikec]

I was building a number of PCs with Coolermaster Elite 330 cases a few years ago, and found (some time after building) that the power buttons were fragile. I contacted Coolermaster about it, and they sent me several power buttons free in the post.

I think Scythe are being a bit tight really, even though it was the OP's fault. Coolermaster weren't obligated to do what they did, it's called good customer service, it hardly costed them a thing and in exchange I would recommend them for good customer service. On the other hand I would think twice before buying from Scythe on principle, as good customer service encourages repeat business, and more importantly word-of-mouth recommendations.

 

[lehtv]

but being disrespectful

I don't understand how they were disrespectful. They're not obligated to help you. Sure, it'd be nice if they did, but that'd be a bonus and you shouldn't take it for granted.

not supporting your products

Not supporting discontinued products is what I'd expect.

and trying to take advantage of your customers is not how you run a business.

Trying to take advantage of customers is how most businesses are run.

You probably don't have a lot of choice here, buy a new cooler and try not to lose parts

 

[mikeymikec]

If the manufacturer doesn't have any spare parts for a discontinued product, it's simple enough to say "sorry, but we don't have any spare parts for that discontinued product".

lehtv: It depends on your definition of "take advantage". Most peoples' definition of "take advantage" is to exploit a weakness in a morally questionable way. A lot of businesses may be run in this fashion, but that doesn't make it right.

 

[lehtv]

lehtv: It depends on your definition of "take advantage". Most peoples' definition of "take advantage" is to exploit a weakness in a morally questionable way. A lot of businesses may be run in this fashion, but that doesn't make it right.

Yeah. I did mean it that way, but I didn't mean it was right (morally questionable is by definition not right). It's just a fact of life that businesses often do take advantage, which was my point. One should not be surprised to be the 'victim'. For the record though I don't think the OP was taken advantage of - Scythe simply chooses not to stock spare parts for their (discontinued) products because to them it's a more viable solution economically. It has nothing to do with any moral choice or obligation or lack thereof on their part.

 

[infoiltrator]

Scythe has a "Scythe Universal mounting kit Scythe-3000 kit 3" $14.99 from newegg.
Further the screws described may be specialty fasteners you can find in the McMaster-Carr catalog.

 

[monkeydelmagico]

Yeah. I did mean it that way, but I didn't mean it was right (morally questionable is by definition not right). It's just a fact of life that businesses often do take advantage, which was my point. One should not be surprised to be the 'victim'. For the record though I don't think the OP was taken advantage of - Scythe simply chooses not to stock spare parts for their (discontinued) products because to them it's a more viable solution economically. It has nothing to do with any moral choice or obligation or lack thereof on their part.

Yeah! Besides if you really want to feel the full effect of manufacturer greed step up to your favorite automotive dealership parts counter.

 

[kitfox]

@ nemesis & infoiltrator
Thanks, i'll look into those two options

@lehtv
Ahh you remind me why I stopped going to forums. Quoting people out of context so you can appear to have a valid argument in order to boost your ego.


I'm out, thanks all that helped.

 

[Corporate Thug]

I don't see why Scythe should provide you with new parts for free when it was obviously your fault for losing the parts in the first place.

nothing says they have to, but then again, that's what sets companies like Corsair in a league of their own. They do things when they don't "have to."

 

[RavenSEAL]

Go to a hardware store.