I ordered an Ergotron LX arm from Tiger Direct two weeks ago.
Ergotron LX LCD Arm
After waiting three days for it to ship, I called their customer service and was told that their warehouse is "undergoing renovations" and the item wouldn't ship for another week. I asked to cancel the order, considering my credit card hadn't been charged and they refused, stating that due to the current situation with the warehouse, they couldn't cancel any orders. Their alternative was to ship the item and have me refuse the delivery, then it would be returned to them and they'd credit my card in "two weeks". Unbelievable.
I called two more times asking to cancel the order and got the exact same response. A week later, I put a stop payment on my credit card for Tiger Direct (still hadn't been charged) and e-mailed their customer service stating that I had requested three time to cancel the order, the card hadn't been charged and I made a point to mention a number of times that I put a stop payment on the card. I received an e-mail response telling me exactly what the reps told me on the phone.
Now, last Friday the order shipped, my card still hadn't been charged. No e-mail sent regarding my inquiries, only the Tiger Direct automated "congradulations fvcker, your order has shipped!"
The Arm is now sitting with the condo receptionist waiting for me to get off work. Still no charge for the arm, no phone call, no other e-mails, nothing. The arm wasn't paid for. I have a copy of the e-mail I sent stating that I requested the order be cancelled and that I put a stop payment on the order a few days before it was shipped.
Do I get a free $160 LCD arm?
Cliffs:
1. Placed order for monitor arm with Tiger Direct
2. Supposed problems with warehouse, credit card never charged yet item shipped
3. Requested order be cancelled due to extended shipping delays and was denied.
4. Now have the item I ordered which is not paid for (shipped days after I told them I stopped payment on the credit card)
Ergotron LX LCD Arm
After waiting three days for it to ship, I called their customer service and was told that their warehouse is "undergoing renovations" and the item wouldn't ship for another week. I asked to cancel the order, considering my credit card hadn't been charged and they refused, stating that due to the current situation with the warehouse, they couldn't cancel any orders. Their alternative was to ship the item and have me refuse the delivery, then it would be returned to them and they'd credit my card in "two weeks". Unbelievable.
I called two more times asking to cancel the order and got the exact same response. A week later, I put a stop payment on my credit card for Tiger Direct (still hadn't been charged) and e-mailed their customer service stating that I had requested three time to cancel the order, the card hadn't been charged and I made a point to mention a number of times that I put a stop payment on the card. I received an e-mail response telling me exactly what the reps told me on the phone.
Now, last Friday the order shipped, my card still hadn't been charged. No e-mail sent regarding my inquiries, only the Tiger Direct automated "congradulations fvcker, your order has shipped!"
The Arm is now sitting with the condo receptionist waiting for me to get off work. Still no charge for the arm, no phone call, no other e-mails, nothing. The arm wasn't paid for. I have a copy of the e-mail I sent stating that I requested the order be cancelled and that I put a stop payment on the order a few days before it was shipped.
Do I get a free $160 LCD arm?
Cliffs:
1. Placed order for monitor arm with Tiger Direct
2. Supposed problems with warehouse, credit card never charged yet item shipped
3. Requested order be cancelled due to extended shipping delays and was denied.
4. Now have the item I ordered which is not paid for (shipped days after I told them I stopped payment on the credit card)
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