The user manual has been no help at all and I've tried google and tinkering with every thing I can and I still can't figure out what to do.
I work in a building as an entry computer tech and this has been stumping me for a while now.
There is a scanner in a room which when any user scans a document, she also picks her user name and the scanner sends the document to the respective user folder on a server.
For example, User A picks "User A" on the scanner and scans, she returns to her PC and clicks a shortcut which points to the folder on a mapped drive, for instance \\Mapped Drive\Home\User A's Login name\Scans.
Now User B follows the EXACT protocol, and the scanner returns "cannot find destination folder" in the log.
I typed the printer IP into my browser and got the configuration. I compared User A and User B's settings and from what I see they are completely identical.
There's an Index which Shows User A and User B.
User A is as follows:
Scan to FTP > "199.xxx.xx.xx, User A"
and B is respective to "User B" after the IP of the destination.
So my question essentially is: How can I edit the "Index" or "address book" or whatever so that I can chose the specific folder on the mapped drive to which it is attempting to send the files? I can't find anything in the configuration (through the browser) or on the scanner itself.
If it's a permissions issue, I'm assuming it has NOTHING to do with her PC since the PC accesses the mapped drive fine and isn't in the path from Scanner to Drive. The scanner accesses it fine as well since it scans to User A's folder on said drive.
Does this make sense? Any help would be wonderful.
Edit: When editing a user through the configuration, the "destination server" is a drop down box that has:
199.xxx.xx.xx, User A
199.xxx.xx.xx, User B
199.xxx.xx.xx, User C
etc.
All the IP's are identical, so I supposed I would just need to know how to edit each individual server so I can point User B to the correct folder. The weird part is that the folder it goes to is titled after her login name, not "User A", so the scanner knows SOME HOW to get to that folder. It's not as simple as just looking for "User A"
I work in a building as an entry computer tech and this has been stumping me for a while now.
There is a scanner in a room which when any user scans a document, she also picks her user name and the scanner sends the document to the respective user folder on a server.
For example, User A picks "User A" on the scanner and scans, she returns to her PC and clicks a shortcut which points to the folder on a mapped drive, for instance \\Mapped Drive\Home\User A's Login name\Scans.
Now User B follows the EXACT protocol, and the scanner returns "cannot find destination folder" in the log.
I typed the printer IP into my browser and got the configuration. I compared User A and User B's settings and from what I see they are completely identical.
There's an Index which Shows User A and User B.
User A is as follows:
Scan to FTP > "199.xxx.xx.xx, User A"
and B is respective to "User B" after the IP of the destination.
So my question essentially is: How can I edit the "Index" or "address book" or whatever so that I can chose the specific folder on the mapped drive to which it is attempting to send the files? I can't find anything in the configuration (through the browser) or on the scanner itself.
If it's a permissions issue, I'm assuming it has NOTHING to do with her PC since the PC accesses the mapped drive fine and isn't in the path from Scanner to Drive. The scanner accesses it fine as well since it scans to User A's folder on said drive.
Does this make sense? Any help would be wonderful.
Edit: When editing a user through the configuration, the "destination server" is a drop down box that has:
199.xxx.xx.xx, User A
199.xxx.xx.xx, User B
199.xxx.xx.xx, User C
etc.
All the IP's are identical, so I supposed I would just need to know how to edit each individual server so I can point User B to the correct folder. The weird part is that the folder it goes to is titled after her login name, not "User A", so the scanner knows SOME HOW to get to that folder. It's not as simple as just looking for "User A"
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