Just called and got that issue fixed and they were really nice about it. Yes, there should be a credit for the modem.
Sorry to get the thread off topic.
The modem does work well and I haven't had any problems with it. I'm also using a cheap Airlink router and use it start the PPOE connection and I've been up for over a week with no problems so far.
My speeds are good too, I'm getting about 1.3 Mbit which is about as good as it gets for the 1.5 service. The rest I'm told is for the overheard on the line.