sbc yahoo DSL/dsl modem or D-Link 4 port Router

[webekyle]

i have a nice steady fast connection for awhile on both my gf's and my pc but lose the connection after awhile. have to plug only my computer in and totally disconnect the router...as well as unplug the power to the dsl modem to get the internet working again....

help please😕

 

[webekyle]

bump... please help

 

[imported_Phil]

Try it with just the DSL modem. If the problem goes away, then it's the router that's at fault.

 

[webekyle]

Originally posted by: Dopefiend
Try it with just the DSL modem. If the problem goes away, then it's the router that's at fault.

i did already...thats how i get my internet connection going again... what i need to know is if its sbc dsl not allowing me to hook two computers up at the same time or if its just the router

 

[imported_Phil]

So run without the router for a while and see if the problems go away.

 

[webekyle]

Originally posted by: Dopefiend
So run without the router for a while and see if the problems go away.

you just said the same thing...only reversed...

 

[JonathanYoung]

Check the log on your D-Link router to see if the connection is dropping. I have experienced outages with sbc/yahoo and a D-Link router when the line was first set up. The D-Link router will offer a cryptic error message in the log. If you see any strange errors, then it's most likely your connection or modem. Also, SBC would never not allow you to hook up multiple computers to one DSL line. I've hooked up as many as 10 computers to one SBC DSL line with no issues whatsoever. Good luck!

 

[webekyle]

Originally posted by: JonathanYoung
Check the log on your D-Link router to see if the connection is dropping. I have experienced outages with sbc/yahoo and a D-Link router when the line was first set up. The D-Link router will offer a cryptic error message in the log. If you see any strange errors, then it's most likely your connection or modem. Also, SBC would never not allow you to hook up multiple computers to one DSL line. I've hooked up as many as 10 computers to one SBC DSL line with no issues whatsoever. Good luck!

ok,thanks...how do i get to the log?

 

[JonathanYoung]

You're quite welcome. D-Link routers usually have a default IP address of 192.168.0.1. So, type that into your browser and then type "admin" for the username, and blank for the password. Click on "status" and then "log" and see if there are any descriptive messages. I don't recommend blindly clicking around in the configuration screen though, because you might accidentally destroy your connection. Check http://support.dlink.com and choose your router (DI-604?) if you need further help. Keep us posted on your situation!

Edit: You might need to type http://192.168.0.1 (include the http://) in some browsers.

 

[imported_Phil]

Originally posted by: webekyle

Originally posted by: Dopefiend
So run without the router for a while and see if the problems go away.

you just said the same thing...only reversed...

Fine, you don't want to try logical troubleshooting? No problem.

[Edit] I'm trying to get you to establish if the router's dropping the connection, or if it's the modem. If you don't want to find that out, then there's no point me trying to help you.

 

[webekyle]

Originally posted by: Dopefiend

Originally posted by: webekyle

Originally posted by: Dopefiend
So run without the router for a while and see if the problems go away.

you just said the same thing...only reversed...

Fine, you don't want to try logical troubleshooting? No problem.

[Edit] I'm trying to get you to establish if the router's dropping the connection, or if it's the modem. If you don't want to find that out, then there's no point me trying to help you.

no, i had already tried what you said the first time... and then you said the same thing again...read it...am i the only one that sees it?

 

[networkman]

I'm curious about your connection.. is it one of those PPPoE connections, where you need a username and password to make the connection? Friend of mine here in west Michigan also had the same problem you describe. He went through a replace DSL modem and three routers (two different brands) with the same issue. Being close to dumping the service, an SBC tech suggested upgrading to a DHCP connection - since doing that, he's not had a problem since.

I don't claim to know how that's a whole lot different but that was the solution.

 

[imported_Phil]

Originally posted by: webekyle

Originally posted by: Dopefiend

Originally posted by: webekyle

Originally posted by: Dopefiend
So run without the router for a while and see if the problems go away.

you just said the same thing...only reversed...

Fine, you don't want to try logical troubleshooting? No problem.

[Edit] I'm trying to get you to establish if the router's dropping the connection, or if it's the modem. If you don't want to find that out, then there's no point me trying to help you.

no, i had already tried what you said the first time... and then you said the same thing again...read it...am i the only one that sees it?

Yes, you are. You haven't said that you've run with just the DSL modem on it's own, without using the router, for a day or so to see if the dropouts stop. If, indeed, you have done this (but you haven't said that) then it's most likely a problem with the router.

 

[webekyle]

Originally posted by: networkman
I'm curious about your connection.. is it one of those PPPoE connections, where you need a username and password to make the connection? Friend of mine here in west Michigan also had the same problem you describe. He went through a replace DSL modem and three routers (two different brands) with the same issue. Being close to dumping the service, an SBC tech suggested upgrading to a DHCP connection - since doing that, he's not had a problem since.

I don't claim to know how that's a whole lot different but that was the solution.

now THAT....i believe is my answer...i think. ill call sbc and ask, thank you

 

[webekyle]

Originally posted by: Dopefiend

Originally posted by: webekyle

Originally posted by: Dopefiend

Originally posted by: webekyle

Originally posted by: Dopefiend
So run without the router for a while and see if the problems go away.

you just said the same thing...only reversed...

Fine, you don't want to try logical troubleshooting? No problem.

[Edit] I'm trying to get you to establish if the router's dropping the connection, or if it's the modem. If you don't want to find that out, then there's no point me trying to help you.

no, i had already tried what you said the first time... and then you said the same thing again...read it...am i the only one that sees it?

Yes, you are. You haven't said that you've run with just the DSL modem on it's own, without using the router, for a day or so to see if the dropouts stop. If, indeed, you have done this (but you haven't said that) then it's most likely a problem with the router.

yeah i did...my starting thread says it:

i have a nice steady fast connection for awhile on both my gf's and my pc but lose the connection after awhile. have to plug only my computer in and totally disconnect the router...as well as unplug the power to the dsl modem to get the internet working again....

 

[networkman]

Hmm.. well, the way PPPoE is supposed to work is that your PC would make the connection directly to the DSL modem, negotiate the user login(username/password) and then an IP is assigned to the DSL modem. At that point, leaving the DSL modem plugged in, and attaching it to a router(set up for DHCP), it would see the IP given to the DSL modem, make that the external IP and then give your PC(and any other connected) internal IPs to use and thus share the connection.

Now, if your router does NOT support PPPoE(or isn't properly configured for it), then when the IP(to the DSL modem) expires or is otherwise checked with a username/password request(determined internally by SBC), the connection would break and you'd need to do exactly what you describe, disconnect the router, cycle power to the DSL modem to get a new connection, and with your PC connected(where the username/password for PPPoE are presumably cached), the signal is again established. 😉

Okay, that being said and hopefully correct given my understanding of your setup, the solution should be to then go into the router's configuration, set it up for a PPPoE connection(if supported, if not perhaps a firmware update), plug in the username and password and let the router make the connection instead of your PC. 🙂

That should resolve the problem; in my friend's case, we'd done all of that and still had problems. I don't know for certain but maybe SBC is doing some kind of MAC address checking now, and disregarding the router because it's not the same as what was installed on your PC(different MAC address). If that is the case, then if your router supports MAC spoofing, you may be able to put your PC's MAC address into the router's configuration and trick SBC into thinking your router is your PC..? Seems like alot of work just to get a reliable internet connection.

FWIW, my own DSL link to the internet is via TDS Metrocom - their connection is a simple DHCP solution, no username and password to mess with. In fact, they know I have my connection hooked up to a router(wth built-in firewall) and have providing access to other PCs in my house - they have no problem with it whatsoever. 🙂

 

[imported_Phil]

.
Can't be bothered anymore.

 

[dslmike]

I, too, am using SBC DSL via Speedstream 5100 Modem and an older Netgear RP411 Router. I currently have 3 puters (had 8 total once upon a time,) running and a lappy when a friend needs to download a service pack or anything bigger than 1MB (DSL/Cable/Wireless isnt available in the boonies yet.) The only time I had problems sharing my cinnection, was when I used a router NOT made by Netgear. D-Link, Cisco.... nothing but problems. Thank goodness for Netgear 🙂

I used to work at SBC, back when it was still Pacific Bell, and I know that there is no problem with connection sharing. And since they started offering 2Wire Homeportals, they WONT have a problem with sharing.

If I were you, (and if you CAN,) I would take that router back, put that toward a nice Wireless Netgear Router and forget about it. 😉

Or, you can even go with the SBC Supported 2Wire options....

I'm not knocking D-Link, I just have had rotton luck with their products.

Good luck,

dslmike

 

[webekyle]

Originally posted by: networkman
Hmm.. well, the way PPPoE is supposed to work is that your PC would make the connection directly to the DSL modem, negotiate the user login(username/password) and then an IP is assigned to the DSL modem. At that point, leaving the DSL modem plugged in, and attaching it to a router(set up for DHCP), it would see the IP given to the DSL modem, make that the external IP and then give your PC(and any other connected) internal IPs to use and thus share the connection.

Now, if your router does NOT support PPPoE(or isn't properly configured for it), then when the IP(to the DSL modem) expires or is otherwise checked with a username/password request(determined internally by SBC), the connection would break and you'd need to do exactly what you describe, disconnect the router, cycle power to the DSL modem to get a new connection, and with your PC connected(where the username/password for PPPoE are presumably cached), the signal is again established. 😉

Okay, that being said and hopefully correct given my understanding of your setup, the solution should be to then go into the router's configuration, set it up for a PPPoE connection(if supported, if not perhaps a firmware update), plug in the username and password and let the router make the connection instead of your PC. 🙂

That should resolve the problem; in my friend's case, we'd done all of that and still had problems. I don't know for certain but maybe SBC is doing some kind of MAC address checking now, and disregarding the router because it's not the same as what was installed on your PC(different MAC address). If that is the case, then if your router supports MAC spoofing, you may be able to put your PC's MAC address into the router's configuration and trick SBC into thinking your router is your PC..? Seems like alot of work just to get a reliable internet connection.

FWIW, my own DSL link to the internet is via TDS Metrocom - their connection is a simple DHCP solution, no username and password to mess with. In fact, they know I have my connection hooked up to a router(wth built-in firewall) and have providing access to other PCs in my house - they have no problem with it whatsoever. 🙂

wow thanks dslmike and networkman...you guys are prolly both right... i used to have a netgear router, and it worked great... and networkman sounds like he knows all(about networking)

 

[dslmike]

Uhh, I shoulda read all the threads.... Networkman, I would like to see a router on the market today that does NOT support PPPoE. I can't think of one that doesnt... and, as long as the Router stays live, IT renew's the User name and Pass (IF needed) SBC isnt bad about DSL sharing. They haven't changed anything about their network, loggin in, or anything, and, until I rebooted my system last night, I had the same IP for 3 weeks.

There should NOT be the problem he is having... unless he got a bum router, or it's not configured correctly. Turn the modem on, get DSL Sync, router logs in.... reboot the puter 100 times in a day, he should ALWAYS have DSL connectivity.

One note tho... you MAY be having issues with the Enternet 300 or Connection Manager software... try uninstaling which ever you have and give it a shot... and make sure you have your Gateway settings configured in network properties.

 

[networkman]

My friend's problems are solved, he's all set now. I neglected to mention that an SBC tech had come out to his house as well and was mystified as to why things weren't working properly.

In the case of the PPPoE, some of the Linksys routers do require a firmware update to support it correctly, but once done, yes, they work fine once configured properly.

 

[webekyle]

Originally posted by: dslmike
Uhh, I shoulda read all the threads.... Networkman, I would like to see a router on the market today that does NOT support PPPoE. I can't think of one that doesnt... and, as long as the Router stays live, IT renew's the User name and Pass (IF needed) SBC isnt bad about DSL sharing. They haven't changed anything about their network, loggin in, or anything, and, until I rebooted my system last night, I had the same IP for 3 weeks.

There should NOT be the problem he is having... unless he got a bum router, or it's not configured correctly. Turn the modem on, get DSL Sync, router logs in.... reboot the puter 100 times in a day, he should ALWAYS have DSL connectivity.

One note tho... you MAY be having issues with the Enternet 300 or Connection Manager software... try uninstaling which ever you have and give it a shot... and make sure you have your Gateway settings configured in network properties.

i think he's right... i looked up the product on tiger direct and it only mentions DHCP....i looked up a little more expensive d-link router and it says it supports PPPoE and DHCP and some others