SBC Yahoo disconnections

[CSEAW]

I've had SBC DSL since year 2000. Last week, my modem (Speed Stream 5260) died on me. Called SBC. They "upgraded" my account to SBC YAHOO and sent me a new modem (Speed Stream 5100). Since then, I can only connect for 10 minutes at a time and then I am dropped from the server. If I turn off the modem and turn it back on i can re-connect for another 10 minutes until I am dropped again. I've called SBC and they seem baffled by the problem. My old modem never gave me these problems. Can anyone offer any advice? I'm running 98 if it matters.
Thanks

 

[QueBert]

Originally posted by: CSEAW
I've had SBC DSL since year 2000. Last week, my modem (Speed Stream 5260) died on me. Called SBC. They "upgraded" my account to SBC YAHOO and sent me a new modem (Speed Stream 5100). Since then, I can only connect for 10 minutes at a time and then I am dropped from the server. If I turn off the modem and turn it back on i can re-connect for another 10 minutes until I am dropped again. I've called SBC and they seem baffled by the problem. My old modem never gave me these problems. Can anyone offer any advice? I'm running 98 if it matters.
Thanks

I have dealt with SBC on many occasions for a lot of friends regarding their DSL. I would honestly call and ask to speak to a higher level tech there. It could well be something as simple as when they "upgraded" you they screwed something up. And need to reset you on the gateway. I say that because 3 people I know that same thing happened to. It took me a lot of calls the first 2 times, but the 3rd I asked to talk to a higher level tech and he just reset the account on the gateway and it was all good.

hope that helps

 

[Kappo]

Have you tried updating your firmware for the 5100?

 

[CSEAW]

I know it sounds crazy, but I have not updated the firmware.
I'll give it a shot.
Thanks!