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Samsung RMA experience

S

ssdpro

Junior Member
I have owned a lot of different SSD from Intel, OCZ, and Samsung. A couple weeks ago I experienced my 2nd failure, this time a Sammy 250GB 840 EVO. I have never RMA anything with Samsung before and am unsure how long it should take. My drive has been away for over two weeks and I haven't heard anything just confirmation it was received. I asked a rep and was told it can take up to 21 days. Anyone else have an experience so I know what to expect?
 
if they need to restock from korea... yes it can take up to a month.

its all on the supply side.. if they have enough to supply u with an RMA it will be quick.
If your on the mercy of inventory, which i am thinking you are, as samsung SSD's are hot items, then yes it can take a full month.

you can not compare intel to any other vendor in warrenty.
No vendors come close... if its truly broken and not your fault.
 
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aigomorla said:
if they need to restock from korea... yes it can take up to a month.

its all on the supply side.. if they have enough to supply u with an RMA it will be quick.
If your on the mercy of inventory, which i am thinking you are, as samsung SSD's are hot items, then yes it can take a full month.

you can not compare intel to any other vendor in warrenty.
No vendors come close... if its truly broken and not your fault.
Click to expand...
Not true.
OCZ has great RMA service, they would overnight it direct from Taiwan.
OCZ sent a new unit, not refurbished.

When my Sammy 830 died, it took around 2 weeks to get a refurbished unit.

Here is my old thread: http://forums.anandtech.com/showthread.php?t=2326132
 
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Elixer are you really cross comparing intel warranty vs OCZ?

:X
 
Thanks for your Input. I have other drives to use but just wondered what is typical here.

The first failure I mentioned was an OCZ Vertex 2 which died after 2 years - my only OCZ failure in about a dozen drives from them. OCZ warranty was really, really fast - it took 1 day to get an RMA, 2 days transit to them, the turned it around he next day and shipped me a new Vertex 4 via 2nd day air. Great experience and only took from a Thursday until the following Thursday.
 
Elixer, when did you RMA your OCZ drive?

When I RMA'd my Vertex 2 about 2 years ago, they were terrible. I had to wait 3 weeks, and they ignored all of my requests for status updates and tracking numbers. I wasn't even sure if I was going to be getting a drive back until it popped up in the mail one day.
 
Since Samsung policy is to first try replacing with a refurb, you may have a longer wait. I doubt if there are any EVO refurbs to be had since it's so new, so you might have to wait for a new unit to be shipped from overseas. AFAIK, they will not send you a retail unit as a replacement.

When I returned my 840 Pro, I got a refurb in about two weeks.
 
Asphodelus said:
Elixer, when did you RMA your OCZ drive?

When I RMA'd my Vertex 2 about 2 years ago, they were terrible. I had to wait 3 weeks, and they ignored all of my requests for status updates and tracking numbers. I wasn't even sure if I was going to be getting a drive back until it popped up in the mail one day.
Click to expand...

It was around 2 years ago I think...
The same day I asked for a tracking number, it arrived at the door (9AM).
 
I had to RMA a Samsung 840 Pro SSD a couple of months ago. Took a week or so. But I found using Samsung's website to initiate the RMA was worthless. Doing it on the phone is the only way to deal with Samsung.

OCZ...have heard they're great about RMA's, but then again, what else would you expect given their experience in dealing with a large volume of RMA's.
 
Meghan54 said:
I had to RMA a Samsung 840 Pro SSD a couple of months ago. Took a week or so. But I found using Samsung's website to initiate the RMA was worthless. Doing it on the phone is the only way to deal with Samsung.
Click to expand...
Oh, I forgot to mention that, yeah, I couldn't get the RMA done through the web site, kept saying invalid serial, when it wasn't.
Had to phone them as well, then I got transferred to two other people before finally getting one that knew what to do.
 
Samsung RMA is normally really good. I just RMA'd a 120gb 840 to them and they covered the shipping costs and replaced within a week. This was 2 weeks ago.
 
I had to RMA my 840Pro a few weeks ago... I sent it out on Monday and I had a new unit by Thursday... albeit a refurb. It took a bit of effort on the phone to actually get hold of someone who could authorize it, the online RMA was a complete bust.
 
ssdpro said:
I have owned a lot of different SSD from Intel, OCZ, and Samsung. A couple weeks ago I experienced my 2nd failure, this time a Sammy 250GB 840 EVO. I have never RMA anything with Samsung before and am unsure how long it should take. My drive has been away for over two weeks and I haven't heard anything just confirmation it was received. I asked a rep and was told it can take up to 21 days. Anyone else have an experience so I know what to expect?
Click to expand...

Hi ssdpro, I am a Samsung Rep. can you PM me your RMA number. So, that I can take a look at your situation. Thank you.
 
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Yeah I don't think I would be sharing info with just some random 1 post user. Though if you get validated by a forum admin I will gladly share info with you to look into it postmortem.

I called this afternoon and was told it will ship at the latest tomorrow and was a stock issue. Crawl slow but happy it will finally ship.
 
Two points:

1) I got tracking of my replacement finally being shipped. I am getting a refurb for a 2 month old drive. It is scheduled for delivery Thursday bringing the total RMA time to 24 days.

2) I received no contact or verification regarding "Samsung rep" Ricky.a. Nor do I see another post from this "rep". Other users should probably be cautious about that.

Consider this one dismal but resolved.
 
ssdpro said:
Two points:

1) I got tracking of my replacement finally being shipped. I am getting a refurb for a 2 month old drive. It is scheduled for delivery Thursday bringing the total RMA time to 24 days.

2) I received no contact or verification regarding "Samsung rep" Ricky.a. Nor do I see another post from this "rep". Other users should probably be cautious about that.

Consider this one dismal but resolved.
Click to expand...

Did you contact support in the US or Europe?
 
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