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Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH W/PC Pairing

CaptCam

Junior Member
Nov 30, 2020
3
0
6
Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH W/PC PAIRING

Received 2 of these new note 20 ultra 5G phones to replace my older phones which are 8+ . 9 Note 10 Note used here in the office with our office staff found out that these new phones will not pair with Bluetooth with our PC’s any of them. We have PC’s with Win. 7, Win 10, home and Win 10 Pro none more than 5 years old and most less than a year old. These PCs will also connect to all and any other Bluetooth device. Just not to these phones. There’s some defect with the Bluetooth programming of the phones that does not allow them to connect through Bluetooth to the PC’s as all their previous phones have done with no problem we connect the phone with Bluetooth to the computer to use the built-in phone app what Win. OS with Your Phone Companion app, without being able to pair it through Bluetooth this app does not work for calling part of it, all other aspects of the app that uses Wi-Fi work just fine. These phones will pair with all other devices of any kind Bluetooth device but will not pair to any of our PC’s old new or otherwise. There’s a defect in the programming with the Bluetooth in these phones that Samsung is ignoring we’ve reported this to them and they have not got back to us at all. Anybody else having this problem with these phones and not be able to pair it with Bluetooth with your PC I can’t imagine were the only ones with this issue.
Our IT pro has worked on these issues for more than a week with MS level 3 tech support and with the carriers tech support, all have concluded that there is nothing wrong with the PCs and that it can only be a defect during COVID with the firmware of these new defective phones.
I would also suggest recommending that if you own one of these Defective phones simply try and pair it with Bluetooth to your PC and see what you will find out for yourself. By all means, do not take my or anyone else’s opinion about these phones to check it out for yourself. Please report back here with your findings.
Samsung was indeed contacted immediately on the same day we received these phones about this issue. They had no known issue with this phone and had no knowledge of any issue let alone any workaround. Does anyone have direct contact info on to contact Samsung engineering? To report this issue directly to them?? Please advise if you do.
Our IT pro has worked on these issues for more than a week with MS level 3 tech support and with the carriers tech support, all have concluded that there is nothing wrong with the PCs and that it can only be a defect during COVID with the firmware of these new defective phones.
 

UsandThem

Elite Member
Super Moderator
May 4, 2000
14,555
5,124
146
Wow, you've copied and pasted this on a lot of different sites. :oops:

On one of the sites you posted it on, several users replied that they were able to do what you say is impossible, but you never responded back:

https://forums.androidcentral.com/samsung-galaxy-note-20-note-20-ultra/1015574-samsung-note-20-ultra-5g-phones-defective-no-bluetooth-pairing-w-pc.html

https://us.community.samsung.com/t5/Note20/Samsung-Note-20-Ultra-5G-phones-Defective-NO-BLUETOOTH-W-PC/td-p/1560526

Maybe instead of signing up just to post this on so many sites, focus on just a few and actually respond back to users. When people do this sort of thing, what they claim is largely discounted as someone who has a axe to grind.
 

CaptCam

Junior Member
Nov 30, 2020
3
0
6
Wow, you've copied and pasted this on a lot of different sites. :oops:

On one of the sites you posted it on, several users replied that they were able to do what you say is impossible, but you never responded back:

https://forums.androidcentral.com/samsung-galaxy-note-20-note-20-ultra/1015574-samsung-note-20-ultra-5g-phones-defective-no-bluetooth-pairing-w-pc.html

https://us.community.samsung.com/t5/Note20/Samsung-Note-20-Ultra-5G-phones-Defective-NO-BLUETOOTH-W-PC/td-p/1560526

Maybe instead of signing up just to post this on so many sites, focus on just a few and actually respond back to users. When people do this sort of thing, what they claim is largely discounted as someone who has a axe to grind.
Thank you I have indeed replied to there posts. Be advised. Looking for answers here do u have any?
 

CaptCam

Junior Member
Nov 30, 2020
3
0
6
Been on the phone with Samsung all morning and they have agreed they have a defect with a few of these phones with 1 lot of them this lot but not all. They are sending out replacement phones that are not defective.
If you have one of these phones contact Samsung for a replacement.
 

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