Just a random note from my personal experience... as an AMD fan who became an AMD employee (and then left after a couple of years), most of the people working there never looked at CPU benchmarks or had any real sense of how our chips performed vs Intel.
Most people would get their info on our roadmap from the all hands meetings, and in those the execs always talked about how great our chips were, and Intel was never mentioned (and Nvidia was only mentioned when it was something bad for them). So, if an employee didn't go out and do their own research, they'd probably believe everything was going great (except for the layoffs and lack of bonuses of course...).
Granted, I was working on the BIOS side, so I only interfaced with the chip design people tangentially, so I'm sure they had more of a sense of what was going on, but I think people on this site have a really skewed idea of what goes on at these kind of companies. Most people are only focused on their job and don't have time / motivation to try to keep up with the industry. And, maybe that's a good approach because I probably took AMD's failures too personally and that definitely led to me burning out on the company.
That being said, from the initial info I heard about Zen and K12, I am cautiously optimistic. I think AMD set their sights high... whether they can execute or not I have no idea though.