• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Samsung 850 Pro warranty repair worth it?

PCGamer3000

PCGamer3000

Member
I got a 1TB Samsung 850 Pro SSD last month as part of a new z170 system build that may be failing or already dead and I am looking at RMAing it to Samsung for warranty repair because it is outside the return limit of 30 days.

On a fresh non-UEFI install of Windows 10 not an upgrade Windows would begin to hang after 5 to 15 minutes with a spinning circle and the drive would disappear in the BIOS. The first time this happened I put the drive in an older Win7 computer and the same thing happened where to drive disappeared in the bios and in Windows 7 file explorer. After booting the Win7 PC again it showed up in file explorer then I deleted some files on the 850 Pro and I was able to use the Samsung Secure erase to reset the drive to factory defaults.

Then I reinstalled Windows 10 again as an UEFI install on the 850 Pro and the same things starting happening again where Windows would hang after about 5 to 15 minutes. I put the drive in the old Win7 PC again and could not see the drive in BIOS or even pull it up once in Windows explorer.

I then just used one of my SATA 4TB HDDs as a system drive and my new system build has been running awesomely for the past two weeks playing Shadows of Mordor, Legacy of the Void, and Fallout 4 all in true 4K UHD.

So what should I do with this $465.00 paperweight? Would it be worth it to pay the shipping to Samsung to see if they can repair or replace it?
 
Considering the time and efford you put in trying to resolve the issue, I would insist on a replacement from Samsung.

Other then WINX is rather flaky at this point and your MB Bios may not recognized the Boot Partition.

Have you tried Win7?
 
Last edited:
PCGamer3000 said:
So what should I do with this $465.00 paperweight? Would it be worth it to pay the shipping to Samsung to see if they can repair or replace it?
Click to expand...

Probably cost a whole $10 to ship it to Samsung. I'd just throw it away, not worth it.

Is this supposed to be a serious question?
 
Samsung sent me a shipping box with prepaid label to send my 840 pro back to them in. There's no way in hades that I'd not send a new drive under warranty in for replacement regardless of how much it cost. Contact Samsung, you have to register on their website and register your product first, at http://www.samsung.com/us/support/ and file for an RMA. When I did it they had a dedicated SSD RMA site but it now redirects you to their main page. Their service request page is here http://www.samsung.com/us/support/service/request.
 
This sound a lot like a compatibility issue rather than a drive fail. Install w7 on another mobo combo in legacy mode, not UEFI mode and see if it is a success. Usually a bug is present between a brand new platform motherboard that is not mature, and a firmware bug on a SSD that is also not mature. Marry the two together and you have a non working system.
 
Don't know if sammy has turned things around in their RMA department, all I know, it was pretty difficult working with them, and their web site didn't work correctly at the time.
Then, they sent back a refurbished 830.

The question for the OP is, what kind of personal delivery service are you using that would cost over the amount of the drive you paid for?
Do they also give you a free ipod as well?
 
PCGamer3000 said:
What does it have to do with OP?
Click to expand...

You are being unreasonable, that's all, and they are having a little fun with it.

Yes, of course the $10 you spend sending the drive back to RMA is worth it. Like Elixer suggests, you may get a refurb in return (I did with my 840Pro) and, hopefully, as Puffn suggests, Samsung has finally gotten their RMA service squared away (it was not when I RMA'd.)

I wonder, in the end, if there wasn't some compatibility problem with my 840Pro, maybe try what Compman suggests, preferably with a new cable, before going through the RMA process.
 
Charlie98 said:
You are being unreasonable, that's all, and they are having a little fun with it.

Yes, of course the $10 you spend sending the drive back to RMA is worth it. Like Elixer suggests, you may get a refurb in return (I did with my 840Pro) and, hopefully, as Puffn suggests, Samsung has finally gotten their RMA service squared away (it was not when I RMA'd.)

I wonder, in the end, if there wasn't some compatibility problem with my 840Pro, maybe try what Compman suggests, preferably with a new cable, before going through the RMA process.
Click to expand...

Pretty much this, I don't know anyone who wouldn't RMA a product that costs $50+, and instead, ask if the shipping charges would be worth it, especially on something that costs over $400.

This is why people are thinking OP is trolling, and respond appropriately.

P.S, OP = Original Poster.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top