Makes sense to me, that's what help/support forums are for. Obviously I should (and did) read the docs to know the basics of the program, like how to setup a normal share, etc but I see nothing wrong in asking a question on something undocumented, or something that is less obvious to find in the documentation.
I don't know about most people but usually when I ask a question about something to anyone, I'll do a few hours of research first, then if I can't find anything or figure it out, I ask to see if someone happends to know already. But I would not expect someone to actually research for me.