Originally posted by: KK
Originally posted by: NogginBoink
Wow. What an unprofessional response. That salesman needs to learn his trade.
Even though that response is funny as hell, I would have to say that from a business standpoint, a non response would have been a more civil response. Who knows who this guy knows.
some customers are worth getting rid of. theyre the kind of person that you dont have to think "gee if i piss them off, theyll tell people and ill lose business" because most everyone who knows that kind of person doesnt listen to them in the first place.
we had a customer at the drycleaning plant years ago, *every* time she picked up an order, she complained about something. nobody else had problems with us like this woman. we do the largest volume in town, we do it fast, and we get *alot* of compliments on the quality of our work. but she complained every time, and she spent 100 bucks a week with us, or close to it.
she was being a bitch one day, about something we didnt even have something to do with (a garment problem that was typical, and on which we offered an informative bulletin. everyone else takes the bulletin and goes on their way...) and my boss tried to explain it to her.
"i dont believe you!" she said.
"i dont care if you believe me or not, and thats all i can say to you!"
she left.
he called the only other cleaners in town, told the guy hed gotten him a new customer and described her.
"oh no, we fired her years ago, i wont do her cleaning again, wont even think of it"
turns out, alot of people felt that way about her. she was impossible to please. some people arent worth having as customers. its unfortunate, but its not worth the trouble. we had a guy recently who always wanted to pre-pay for his order. this isnt something we are set up to easily do, and as such, do not do it. we told him this 3 different days over a couple of weeks "fine, ill just go somewhere else!"
thank christ!
we also work with the three larger hotels in town, we dont get alot of business from them, maybe a couple of hundred bucks worth in a busy month (we have a few customers that bring in more than that consistently). so i go pick up at one, the guy tells me, he thinks he should get a deal on his cleaning. well, i say ill talk to the boss, we offer him 10% off. thats the typical deal we give any customer with a punch-card, and were offering it to him all the time. and we have, agian, customers who bring in more regularly than his hotel.
he wants it free. i dont even ask my boss, i said i cant do that. he said why? "heres why: if my extended family comes to town do they get a room free?"
"no" he said "thats expensive"
"right, so is dry-cleaning. i cant give it to you for free, or i lose money. i cant give it to you for 50%, and you wouldnt either, neither of us have a 50% profit margin. i can give you 10, every time you come in, which is more than anyone else is getting"
he said ok, took it, and was happy with it. its worth trying to keep the customer, if you can make them happy and theyre reasonable, its always worth trying. but some people cant ever be pleased. no matter what.
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