Sales Act Information UK

[Cellulose]

Around 8 months ago I bought a laptop here in the UK which was advertised to have an output that I realized it doesn't actually have.

I haven't had a chance to use the laptop much, so I only realized it recently.

I would like to ideally swap it for a laptop of similar price to what I paid, with the advertised feature.

Unfortunately the manager at the time I went into the store refused - claiming the Sales Act stated a time limit of "reasonable length" (which he later interpreted to be 6 months).

Im not expecting a favourable answer, but can anyone confirm/disprove this claim? Is there any chance of being able to return it?

Thanks
Joe

edit: I have both proof of purchase and the false advertising.

 

[mugs]

Hah... what was the missing output?

 

[imported_Baloo]

Yeah, what is this output you speak of?

 

[Cellulose]

TV Out

 

[imported_Baloo]

Thanks. TV out would be an S-Video connection. Looks similar to a PS/2 mouse port. Are you certain it is not there? What brand and model is the laptop?

 

[Cellulose]

Unfortunately it's definately not there, others were reporting the same problem on other PC forums, its an Advent 8112 (UK only).

 

[imported_Baloo]

Originally posted by: Cellulose
Unfortunately it's definately not there, others were reporting the same problem on other PC forums, its an Advent 8112 (UK only).

Well, I was able to confirm that you are correct - there is no TV-Out on those Advent laptops, despite it being advertised as having it, even having a label on the packaging that specified TV-out as a feature. Eight months is along time, though. It's really too late to go to the retailer with your complaint. You might try contacting Advent Computers UK with your complaint.

 

[Brainonska511]

Does it at least have VGA-out? If it has that, you could potentially buy a converter.