Question RX 6600XT black screen

[KennySBA]

Hello.Can some1 help me with an advice?.I was a movie and after several "software issue" if I remember good the screen looks like this after several seconds of black screen .I want to mention that I was just watching a movie nothing else a lot of black screens with software issue .I have windows 10 with every updates and last adrenalin update.I have got many amd crash reports...PC specs:cpu:r5 2600
ram:16GB 3200MHz
video card : 6600xt hellhound
mb:b350m mortar
psu:750w
Any solution or I have just to refund ?I have it for like 3weeks almost 4....

 

[nightspydk]

have you tired updating the (video) driver. normally i would guess at heating but since you are just watching a movie that seems far fetched. as far as your PSU goes that seems more than adequate. good luck sorting it

 

[KennySBA]

I have last Driver last update on windows and 750w psu...it's like a vega 56 was so ok with that psu....

 

[melvinudal]

I have last Driver last update on windows and 750w psu...it's like a vega 56 was so ok with that psu....

Windows seldom finds the best drivers for your card in spite of what they say. You need to go to AMD and get the correct drivrs for your card.
Try here. https://www.amd.com/en/support

 

[DAPUNISHER]

I think Kenny has his drivers and OS all properly updated from reading the first post. Lets get into the service and software used for playback -

The movie is being played on what streaming service with which browser? Or is this a local file or physical disk. In which case, what player are you using? This could be a case of needing to disable hardware acceleration or something simple like. Or just using a different app or browser.