Hi, I bought a Pioneer receiver [Vsx-522-k] Evidently from below Pioneer doesn't have competent support staff "Is a windows 10 computer with a nvidia graphics card a bluray player or dvd player?" Anyways, I'm looking for any suggested settings to send 5.1/7.1 @ 24bit 192khz to the receiver? The DAC is 192khz 24bit, and windows audio management /nvidia hd audio driver support 24/192. However I can only send 24/96 5.1 or 24/192 2.0. [For the receiver to playback]. However the Pioneer support does point towards the receiver accepting 24/192/7.1.
Chaython,
We apologize for the delay in responding to your email. We are experiencing a heavy volume of phone and email inquiries. We appreciate your patience and understanding; but in regards to your issue please give us a call so we can go through a few systematic checks.
Thank you for contacting Pioneer Home Entertainment Product Support, if you need further assistance feel free to call us at 1-844-679-5350.
Product Support Team Hours of Operation:
Monday thru Friday 9am to 8pm EST
Saturday & Sunday 10am to 4pm EST
Or visit our website at www.pioneerelectronics.com for product information, authorized service & sales center locations, and warranty information.
If you need to contact our Parts and Service, TV Support, Car Audio, Industrial Products or Cycle Sports, please call 1-800-421-1404.
Parts and Service, TV Support, Car Audio, Industrial Products or Cycle Sports Hours of Operation: Monday thru Friday 9am to 5pm EST
Thank You,
Raymund
Product Support
Phone: 1-844-679-5350
atmos
pioneer
From: Chaython Meredith [mailto:chaython@live.ca]
Sent: Friday, July 31, 2015 6:39 PM
To: PIONEER, Pioneer Admin
Subject: RE: Product Support|A00001|4033320195
As I continually say windows as in a desktop computer, a gaming pc, it plays all games it features mother board cpu and gpu from 2014-15
From: pioneeradmin@pioneerhomeusa.com
To: chaython@live.ca
Subject: RE: Product Support|A00001|4033320195
Date: Fri, 31 Jul 2015 16:10:09 +0000
Chaython,
Is this some type of Blue Ray or DVD.
Thank you for contacting Pioneer Home Entertainment Product Support, if you need further assistance feel free to call us at 1-844-679-5350.
Product Support Team Hours of Operation:
Monday thru Friday 9am to 8pm EST
Saturday & Sunday 10am to 4pm EST
Or visit our website at www.pioneerelectronics.com for product information, authorized service & sales center locations, and warranty information.
If you need to contact our Parts and Service, TV Support, Car Audio, Industrial Products or Cycle Sports, please call 1-800-421-1404.
Parts and Service, TV Support, Car Audio, Industrial Products or Cycle Sports Hours of Operation: Monday thru Friday 9am to 5pm EST
Thank You,
Raymund
Product Support
Phone: 1-844-679-5350
atmos
pioneer
From: Chaython Meredith [mailto:chaython@live.ca]
Sent: Thursday, July 30, 2015 7:28 PM
To: PIONEER, Pioneer Admin
Subject: RE: Product Support|A00001|4033320195
As I said, my GTX 970 running Windows 10. The audio playing to the device would be windows audio test, from the windows audio management. If set to 2 channel[stereo[ it will playback 192khz24bit if set to 5.1 192khz there's no playback, if you run 5.1 96khz24bit it also plays back.
From: pioneeradmin@pioneerhomeusa.com
To: chaython@live.ca
Subject: RE: Product Support|A00001|4033320195
Date: Thu, 30 Jul 2015 15:02:56 +0000
What source are you using when playing 5.1?
Thank You,
Raymund
Product Support
Phone: 1-844-679-5350
atmos
pioneer
From: Chaython Meredith [mailto:chaython@live.ca]
Sent: Wednesday, July 29, 2015 7:35 PM
To: PIONEER, Pioneer Admin
Subject: RE: Product Support|A00001|4033320195
I just tried 2 channel 24bit/192khz and it works, however with 5.1 it still doesn't work, is it a limitation of the stereo?
> From: pioneeradmin@pioneerhomeusa.com
> To: chaython@live.ca
> Subject: RE: Product Support|A00001|4033320195
> Date: Wed, 29 Jul 2015 13:10:19 +0000
>
> Chaython,
>
> Thanks for the inquiry & my apology for the delay respond. In regards to your email; what source are playing when the receiver outputs PCM.
>
> Thank You,
> Ray Bernardez
> Product Support
> Phone: 1-844-679-5350
>
> -----Original Message-----
> From: chaython@live.ca [mailto:chaython@live.ca]
> Sent: Wednesday, July 22, 2015 7:43 PM
> To: PIONEER, Pioneer Admin
> Subject: Product Support|A00001|4033320195
>
> FirstName:Chaython
> LastName:Meredith
> Email:chaython@live.ca
> Address:87 Castleglen Cres. NE
> City:Calgary
> State:AB
> Zip:T3J 1N2
> Phone:4033320195
> Inquiry Type😛roduct Support
> Product Type : Home-Audio Video Products-Audio Video Receiver Model Number :Vsx-522-k Inquiry:According to the product page, the receiver has a 24/192k DAC, however when I select 24/192 in windows audio settings, the receiver can't receive the 24/192/5.1/pcm over hdmi.
> Is there a setting I have to set in the receiver to accept this format?
> Date Time:2015/07/22 16:43:05
>