Room Mailbox on Exchange

[coolVariable]

Is there any reason why this would not be possible in a shared hosted exchange environment (except lazy/stupid IT/CS people)?

 

[stlcardinals]

Your question is a little vague.

 

[Nothinman]

I don't know how most places do hosted Exchange, however I can't think of a technical reason that wouldn't be possible. A non-technical reason would be not wanting to pay for one since you generally pay per-mailbox with hosted solutions.

 

[coolVariable]

I don't know how most places do hosted Exchange, however I can't think of a technical reason that wouldn't be possible. A non-technical reason would be not wanting to pay for one since you generally pay per-mailbox with hosted solutions.

I am willing to pay for it just like for a regular "User Mailbox" but the stupid tech/CS person is telling me that they can't do it, since it's a hosted exchange environment. (At first he didn't even know what a "Room Mailbox" was! BS crappy CS!!!)

 

[gsaldivar]

The fact that they didn't know the meaning of the term to begin with should indicate that you probably won't get a useful answer from that particular person. I would keep asking them - forward them some links if necessary to show them that its a common use of Exchange that should be supported by your host. Ask for the reason why your request is being denied. As long as you guys are willing to pay for it, I can't think of any compelling reason why they should refuse to offer you the service.

http://technet.microsoft.com/en-us/library/bb124952.aspx
http://technet.microsoft.com/en-us/library/bb124952(EXCHG.80).aspx

 

[thedosbox]

Many companies don't use this feature because people setup recurring meetings, then forget to cancel a reservation - thus blocking precious meeting room space.

 

[coolVariable]

The fact that they didn't know the meaning of the term to begin with should indicate that you probably won't get a useful answer from that particular person. I would keep asking them - forward them some links if necessary to show them that its a common use of Exchange that should be supported by your host. Ask for the reason why your request is being denied. As long as you guys are willing to pay for it, I can't think of any compelling reason why they should refuse to offer you the service.

http://technet.microsoft.com/en-us/library/bb124952.aspx
http://technet.microsoft.com/en-us/library/bb124952(EXCHG.80).aspx

I contacted them to explain - no word yet.
We must be using the worst hosted exchange provider in the world (apptix/mailstreet/mi8 - stay away from them! they rip you off and service svcks!)

 

[gsaldivar]

I contacted them to explain - no word yet.
We must be using the worst hosted exchange provider in the world (apptix/mailstreet/mi8 - stay away from them! they rip you off and service svcks!)

Haha. 😀 I actually have several clients on Apptix & Mainstreet and have found them to be reasonably good. They are not the cheapest in town, but the service is decent and their support people both knowledgeable and responsive.

 

[coolVariable]

Haha. 😀 I actually have several clients on Apptix & Mainstreet and have found them to be reasonably good. They are not the cheapest in town, but the service is decent and their support people both knowledgeable and responsive.

Support didn't know what a room mailbox was. (Initial response was "that doesn't exist on Exchange 2007")
Call them about pricing: if you call 3 times, you will get 3 different price quotes. That's what I call a rip-off.
And in general, support will just plain lie to you about their server status or other things.

 

[gsaldivar]

Support didn't know what a room mailbox was. (Initial response was "that doesn't exist on Exchange 2007")
Call them about pricing: if you call 3 times, you will get 3 different price quotes. That's what I call a rip-off.
And in general, support will just plain lie to you about their server status or other things.

I've never asked their support people for pricing, there is a sales team for that. And yes they discount stuff for each customer, I assumed it was case by case pricing i.e. not all customers are getting the same discount.

I can understand if a rep didn't know the meaning of "room mailbox", no single support rep at any company knows everything. But why lie about status? That doesn't make any sense... I've had some pretty obscure questions come up juggling multiple domains, troubleshooting Outlook issues, getting problematic Blackberry devices paired up... and with very few exceptions they seemed to get me resolved pretty fast.

 

[coolVariable]

I've never asked their support people for pricing, there is a sales team for that. And yes they discount stuff for each customer, I assumed it was case by case pricing i.e. not all customers are getting the same discount.

I can understand if a rep didn't know the meaning of "room mailbox", no single support rep at any company knows everything. But why lie about status? That doesn't make any sense... I've had some pretty obscure questions come up juggling multiple domains, troubleshooting Outlook issues, getting problematic Blackberry devices paired up... and with very few exceptions they seemed to get me resolved pretty fast.

Their sales people don't even know their prices or lie about them and they will try to rip you off.

Tech support has been incredibly bad and they will lie if it is something complicated/requiring work. The only reason we are staying with them is 100% uptime over the last 8 years.