Road Runner SUCKS!

[Pers]

http://www.angelfire.com/sd2/moviezlist/rr_sucks.htm

 

[nirgis]

yep, cable speeds are variant

and customer service has never been good either

 

[BDawg]

You know, there is something to be said about proper letter writing technique, grammar, and common courtesy.



<< This is comparing several tests a few of us in this neighborhood have done with the following
service (www.dslreports.com). >>



The more people using the service on a local node, the lower the speeds. It's the downfall of cable.



<< Anyway...if i sound rude...i am only returning the favor. >>



My grandmother used to say something about catching more flies with honey...

 

[johneetrash]

<< Furthermore, our pings have lowered, >>



that's not so bad

 

[Pers]

johneetrash: lol sorry..i meant they are higher.

Bdawg: this has been a long process...i am just showing what has just recently happened.
i've tried being nice...it didn't work.

 

[BDawg]

People should have known that speeds were only going to get lower over time. As broadband becomes more and more popular, the speeds go lower and lower. Roadrunner really can't do anything about it.

Not to say that they don't suck...the reason I have DSL is the same reason why I bought a satellite dish instead of cable. I've had nothing but negative experiences with the cable company.

 

[Pers]

BDawg: i'm not going to have a debate with you on how much wiser you are, and how naive i am. So...either drop it, or crap somewhere else.

4 weeks ago i called rr telling them that something is wrong with their service. Our bandwidth dropped significantly AT ALL TIMES OF THE DAY. all they could do
was point the finger at me. I was more than pissed. I told them to come here and see for themselves

they discovered there was a problem with the local router and "fixed" it. Anyway...speeds got better, but still sucked... (guess what bdawg...AT ALL TIMES OF THE DAY, again...even at 3, 4, 5 am)

now...i understand an occasional bandwidth drop....but not a 50% drop in one day. Anyway...i decided i needed to investigate further. SO i asked some people that live about 2 miles (if that) away. They said they weren't experiencing problems

The problem used to only be with the news servers. Now its with everything.

So...for all of you poeple who think i'm rude...i don't really care

you can continue to be courteous and let people walk alll over you

 

[BDawg]

<< you can continue to be courteous and let people walk alll over you >>



You can continue to be courteous and still get what you want. I'm the kind of person who never gets walked all over by anyone (save the wife at certain times). When they changed my DSL connection from straight IP to PPPoE and asked me to install dial-up software on all of my machines, I complained (courteously) and they were happy to work with me. They provided me with a free Linksys router and promised to put me on virtual circuit once the new hardware gets installed.

I'm not saying that I'm wiser than you or not. I'm just saying that the bandwith drop off from cable is a known factor. Also, it steams me when people expect prompt, professional service when they don't act that way themselves.

 

[RU482]

<< Road Runner SUCKS! >>



Hmmm...I always liked that cartoon

 

[LiQiCE]

I have Cox Roadrunner service, and I have to say that the Customer Service Reps that I've dealt with have been nothing but pleasant and helpful. Their Tier 3 tech support is virtually impossible to get in touch with, but besides that, I have had a very positive experience in dealing with them. I did have a severe sporadic problem with the overall speeds on my connection. Some days I would get 1.3Mbit/sec, some days I would get 28.8Kbps (I really mean 28.8 ... I was getting 2-3k/s downloads!), and some days I would get a dead connection (modem would lock a downstream channel, but would never synch). Anyways, CSR had a lot of trouble tracking down my problem, and in the end they finally figured out that it was an extremely bad signal to noise ratio on the router I was using (I'm not exactly sure what that means since I dont have any experience using cable equipment but I'm assuming that the quality of my connection varied based on how many other people were connected at the time, and as more people connected, the Signal to noise ratio dropped so low that I was getting horrible packet loss, or no connection at all!) The past week I've been on at 1.3Mbps with no problems though so *knocks on wood* hopefully it will stay that way.

Might want to just try asking them to check out the routers in your area and see if that might be the problem.

Personally, dealing with Cox Roadrunner CSR's has been A LOT better than dealing with Comcast@Home CSR's and now from what my parents tell me Comcast.Net's CSR's are even worse!!!

 

[ScottyB]

I wanted to get Earthlink, 'cause its is available in my area code for the apartment I will be in next year but I am stuck with AT&T

 

[yakko]

My Road Runne rhas been great over the last 3 years. My speed was kind of dropping over the last few months then they did a recombine on my node and I am back to normal. Tech support has always been great too.

 

[Pers]

BDawg. FOR 4 weeks i have been courteous! I have not said anythign while they tried to fix their news server problems...

HOw do they reward me??? By limiting my total bandwidth! What was i supposed to do, send them a thank you card??
I just got done talking to a tech support dude on the phone... I was soo rude...so obnoxious...he hesitated to ask me to do a trace route.

Am i proud of the lengths i must go to get answers?? HELL NO! I don't like being rude. I don't like having to shout to the guy on
the other end of the phone that i've done this a million times before and it doesn't help.

But more importantly..i don't like knowing that i'm paying the same amount of money for only getting half the service my friend is getting 2 miles away from me.

Ok? and if you still don't understand why i'm angry...then...wow...you are weirder than i am.

 

[Pers]

i edited me being stupid

 

[BDawg]

If you want proof that I don't just criticize others, here.

You'll never get anywhere by writing e-mail to them, espescially one with so many gramatical errors. Call them, and don't hang up until you speak to someone who can fix your problem. Ask to speak to a manager, and don't let them give you any excuses about why you cannot. You can be matter of fact without losing your cool. Mention how displeased you are with the level of service you're recieving. Threaten to cancel your service and your cable, and threaten to report them to the better business bureau and any other consumer organization you can think of.

They have no motivation to help a customer who is rude, no matter how justified he actually is. They don't mind losing a customer if they think he's more problem than he's worth.



<< Ok? and if you still don't understand why i'm angry...then...wow...you are weirder than i am. >>



I understand why you're angry...that's not the point at all.