Road Runner Internet is sucking hard

[Chumpman]

Every 3-5 minutes, my internet will completely cut out, if only for a few seconds. It is long enough to disconnect me from IRC, AIM, and prevent the web page I am on from loading. It is even more annoying while playing Counter-strike/Call of Duty because I just sit there lagged and everyone kills me. This has been happening for about 2 days and it's really pissing me off. Worst part is the RR CSRs are retarded and have so far told me to "power cycle the modem" to fix.

 

[amdskip]

Can you have someone come out and check the lines signal strength or whatever its called?

 

[Amorphus]

well, have you power-cycled the modem? I used to have this problem, and power-cycling it did fix it.

 

[thomsbrain]

make sure you really do try power cycling the modem. don't play "mr. know it all tech" and forget to check the basics.

 

[1Brett]

I have that problem daily with RR at my office, except not as frequently as you. Maybe once or twice an hour, for a couple of seconds up to usually around 30 seconds, or a minute occasionally. I've been round and round with them; they replaced the cable modem, I've replaced the firewall, and we can't seem to track it down. I just gave up for now, and will take it up again when I'm in the mood for the brain damage of dealing with them. It's not as big of a deal for me, at least right now. Just more of a nuisance.

Power cycling the modem never seems to make a difference. I'm pretty convinced it's their problem. Everything inside the building works flawlessly, and all configs have been checked ad nauseum.

At home with RR, it hasn't happened yet, during a couple years of service. Rock solid, and fast.

Good luck.

 

[prvteye2003]

Originally posted by: Chumpman
Every 3-5 minutes, my internet will completely cut out, if only for a few seconds. It is long enough to disconnect me from IRC, AIM, and prevent the web page I am on from loading. It is even more annoying while playing Counter-strike/Call of Duty because I just sit there lagged and everyone kills me. This has been happening for about 2 days and it's really pissing me off. Worst part is the RR CSRs are retarded and have so far told me to "power cycle the modem" to fix.

I use to work cs for rr and that sounds logical to me. So, have you tried it smart a$$? If they are so retarded, why can't you fix it yourself then? Are you retarded too?

 

[coolred]

Well I have a question about road runner and rather then start a new thread, I will just borrow this one if you don't mind.


My mom is thinking of getting road runner and I will be getting it again when I move into a new apartment. But she wanted me to find out whats included hardware wise in the price. I know at least back when I had it that if you lacked a NIC they would install their own(did this cost anything, or did you save anything by having your own?)also are they allowing you to purchase your own cable modem yet or is that still permanetly added to the monthly fee. I know when I had it I wanted to buy the modem from a store, since at the time I think they charged a 10.00 fee per month for use of the modem. AT that time they would not allow the use of any modem except the one they supplied. Has this changed?

 

[optoman]

I had that problem once and found out the cables were a little corroded (sp?). Unscrew the cable on the back of the modem and use a little sandpaper to clean up the copper cable. Try to get at all the points were the cable is screwed into something like if you have a wall receptacle.