RMA?

[Sniper82]

I ordered a wireless network card from Newegg and it got here on Thursday. It seemed to work fine the day I got it and Friday but now for some reason my system is blue screening and I can't figure out why. My only guess is its related to the wireless PCI adapter. I tried running memory test first thing with no problems. Temps on everything is fine aswell as my PSU rails. My system was o/ced but I backed it down some to see if that helps. The errors just says something about a memory dump or something and windows shutdown to prevent hardware failure.

Question is should I RMA the card for another? What I would like is a refund or replace it for a different brand. How much restocking fee does Newegg keep and would they allow me to change for a different card if I pay the difference(if there is one?).

 

[YOyoYOhowsDAjello]

So if you don't use the card your comptuer works fine?

 

[Sniper82]

I haven't taken it out yet because its all I got to get me online unless I wanna run a wire all around the house. Which I will have to do to RMA it. Its not constant, just happend couple times today. I hate to do it but I think I'll redo windows tonight since it is probably due anyway. To see if that helps.

I do know both times it did it I was using utorrent and just came back to my PC with the BSOD.

 

[Sniper82]

for some reason it hasn't done it anymore. Maybe my o/c wasn't as stable as I thought but I had been running it for months with no problems and prime tested it for hours and hours with no problems. Owell

 

[Sniper82]

this card is garbage. Does newegg have email? I can't seem to find it. I just moved and ain't gonna have a phone till next week sometime. I've never RMA'ed to newegg how much restocking fee do they keep and would they allow me to exchange for a different brand and pay the difference if there is one?

 

[John]

http://www.newegg.com/CustomerService/ContactUs.asp

Try the live chat option, or send a PM to NeweggSupport here on AnandTech. Newegg will typically waive the 15% restock fee if you purchase a different item and provide them with the S.O. #. However you need to confirm it with the rep that is handling your particular issue.