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RMA Tips?

MonKENy

MonKENy

Platinum Member
I bought a R9 270x from NCIXUS in march, it just died so I am RMA it.

Has anyone had experience with them? I really cant afford to pay the cost of replacing it if there is one. What do you guys usually do in this situation?
 
Quote from -http://www.ncixus.com/go/?customercare#warranty

"NCIX warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM packages, and for thirty (30) days for RETAIL packages, from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy.

After that period, items are often covered by a manufacturer's warranty, but will vary depending on the product in question. Please refer to the manufacturer's web site for details".

Assuming that your R9 270x is a retail card, then the 30 days NICIX responsibility passed long time ago.

If so, you have to log to the warranty page of the original manufacturer (Asus, MSI, GA, or whatever) and find their warranty condition and RMA proccess.

No matter what you probably will have to "splurge" the shipping cost of the card to resolve the issue.




😎
 
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MonKENy said:
I bought a R9 270x from NCIXUS in march, it just died so I am RMA it.

Has anyone had experience with them? I really cant afford to pay the cost of replacing it if there is one. What do you guys usually do in this situation?
Click to expand...

Sorry if I missed if you answered this question, but what brand? Just finished RMA process with Sapphire.. Sent to Athlon Micro on the 29th. They sent back on the 11th. Will be here on the 17th. Shipping time/distance was the longest part.
 
Club3D brand

They denied my claim so I have to contact Club3D directly, Any one have experience with them?
 
MonKENy said:
Club3D brand

They denied my claim so I have to contact Club3D directly, Any one have experience with them?
Click to expand...

Like Jack mentioned, NCIX only allows an RMA within 30 days for new products (a common period for retailers), so it's really no surprise that NCIX turned you down.

I don't have any personal experience with Club3D's RMA department, but perhaps someone else does.
 
Why do you need peoples experience? Go to the club3d site and look up the RMA info...

General tips:
Document the state of the card before you send it in. (Take pictures so if they bring up some BS damage that they actually caused you can refute it)

If it has damage or corrosion expect them to deny your RMA. (To some extent you can clean off corrosion before sending it in)

If available select the advance RMA option so you're not sitting around without a card for weeks.

Your other option is to eat that ~$200 you spent on the card.
 
Gunbuster said:
Why do you need peoples experience? Go to the club3d site and look up the RMA info...

General tips:
Document the state of the card before you send it in. (Take pictures so if they bring up some BS damage that they actually caused you can refute it)

If it has damage or corrosion expect them to deny your RMA. (To some extent you can clean off corrosion before sending it in)

If available select the advance RMA option so you're not sitting around without a card for weeks.

Your other option is to eat that ~$200 you spent on the card.
Click to expand...

I mean experience getting them to pay the shipping or dealing in a way that keeps my cost at 0, Its barely 6 months old, I shouldnt have to pay anything because its defective.
 
Okay look at it this way. Do you want to start off arguing with them over $15 shipping? Club3d seems like a pretty small company. That could be a quick ticket to a rejected claim if you piss off the person in the RMA department.

They have a set RMA policy, why should they do something different for you?

(This is all hypothetical, maybe they send you a prepaid label, I have no idea)
 
Gunbuster said:
Okay look at it this way. Do you want to start off arguing with them over $15 shipping? Club3d seems like a pretty small company. That could be a quick ticket to a rejected claim if you piss off the person in the RMA department.

They have a set RMA policy, why should they do something different for you?

(This is all hypothetical, maybe they send you a prepaid label, I have no idea)
Click to expand...

principle
 
VirtualLarry said:
Yes, but... did you check the terms of the warranty before you purchased a card from that mfg? Why not? And therefore, what "principle"?

Companies have T&Cs for a reason, your ignorance of them is no excuse to treat you "special".
Click to expand...

I want to eat at McDonald's and get Four Seasons service.
 
Well my dreams became reality, instead of being a pragmatic realist. Your attitude leaves something to be desired BTW.

I voiced my concern and they said they understood and allowed me to use their UPS account. So +100 to Club3D. -100 to you guys who were sarcastic and had nothing to contribute except negative comments.

There's no call for cursing in the technical forums.

mfenn
General Hardware Moderator
 
Last edited by a moderator:
They were very helpful and sent me back a brand new card factory sealed. So good for them!

Could not be happier with their service and the way the handled it. A lot of follow up for emails and the like.
 
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