RMA people being difficult..

[RearAdmiral]

So I spent my solid 525 bones on an x800xt PE, a couple months later, boom dead. So I send 'er in for an RMA, only to find out that a label wasnt attached that says it is an x800xt PE. So now they say they can't help me because they cannot identify the card. I am not very happy about all of this, and I would like some help on a smart course of action. Here are some things they have said.

"Sorry I didn?t know you send it in already, I just spoke to the RMA department they told me they are not able to help you process your request because the card does not have any type of labels on it, and it is very hard for them to return the card back to ATI or Sapphire for replacement card. So I am afraid I am not able to help you as well."

I have many different ways to prove it is that card: auction details, paypal payments, benchmarks that say what hardware I used, ways to prove that hardware, etc. This is crazy and im not about to lose my 525 bucks!!

 

[imported_JeReMY]

Maybe you can get the stickers from someone.

 

[RearAdmiral]

They already have my card, do I need to bust out the BBB or something, or go to ATI directly?

 

[nitromullet]

Who did you buy if from, and who are you trying to return it to?

 

[nRollo]

Originally posted by: RearAdmiral
So I spent my solid 525 bones on an x800xt PE, a couple months later, boom dead. So I send 'er in for an RMA, only to find out that a label wasnt attached that says it is an x800xt PE. So now they say they can't help me because they cannot identify the card. I am not very happy about all of this, and I would like some help on a smart course of action. Here are some things they have said.

"Sorry I didn?t know you send it in already, I just spoke to the RMA department they told me they are not able to help you process your request because the card does not have any type of labels on it, and it is very hard for them to return the card back to ATI or Sapphire for replacement card. So I am afraid I am not able to help you as well."

I have many different ways to prove it is that card: auction details, paypal payments, benchmarks that say what hardware I used, ways to prove that hardware, etc. This is crazy and im not about to lose my 525 bucks!!

Are you sure it is an X800XT PE, not a Pro VIVO with a flashed bios an unscrupulous Ebay vendor sold you? (after removing the ID stickers)

Sounds fishy to me too.

 

[RearAdmiral]

I bought it off of ebay, brand new. And im trying to return it to sapphire, it is a sapphire card. Everyone says to get the RMA form directly from them instead of the retailer, so I did. The guy was more than willing to handle it, but for the sake of time, I got it from sapphire myself.

 

[nitromullet]

Get Sapphire to send it back to you and get the retailer to RMA it.

 

[RearAdmiral]

Originally posted by: Rollo

Originally posted by: RearAdmiral
So I spent my solid 525 bones on an x800xt PE, a couple months later, boom dead. So I send 'er in for an RMA, only to find out that a label wasnt attached that says it is an x800xt PE. So now they say they can't help me because they cannot identify the card. I am not very happy about all of this, and I would like some help on a smart course of action. Here are some things they have said.

"Sorry I didn?t know you send it in already, I just spoke to the RMA department they told me they are not able to help you process your request because the card does not have any type of labels on it, and it is very hard for them to return the card back to ATI or Sapphire for replacement card. So I am afraid I am not able to help you as well."

I have many different ways to prove it is that card: auction details, paypal payments, benchmarks that say what hardware I used, ways to prove that hardware, etc. This is crazy and im not about to lose my 525 bucks!!

Are you sure it is an X800XT PE, not a Pro VIVO with a flashed bios an unscrupulous Ebay vendor sold you? (after removing the ID stickers)

Sounds fishy to me too.

Yea everything came sealed, he sold alot of them too and everyone is happy, I contacted him and he was willing to do everything for me, so im pretty sure he is a clean guy.

 

[nRollo]

Originally posted by: RearAdmiral

Originally posted by: Rollo

Originally posted by: RearAdmiral
So I spent my solid 525 bones on an x800xt PE, a couple months later, boom dead. So I send 'er in for an RMA, only to find out that a label wasnt attached that says it is an x800xt PE. So now they say they can't help me because they cannot identify the card. I am not very happy about all of this, and I would like some help on a smart course of action. Here are some things they have said.

"Sorry I didn?t know you send it in already, I just spoke to the RMA department they told me they are not able to help you process your request because the card does not have any type of labels on it, and it is very hard for them to return the card back to ATI or Sapphire for replacement card. So I am afraid I am not able to help you as well."

I have many different ways to prove it is that card: auction details, paypal payments, benchmarks that say what hardware I used, ways to prove that hardware, etc. This is crazy and im not about to lose my 525 bucks!!

Are you sure it is an X800XT PE, not a Pro VIVO with a flashed bios an unscrupulous Ebay vendor sold you? (after removing the ID stickers)

Sounds fishy to me too.

Yea everything came sealed, he sold alot of them too and everyone is happy, I contacted him and he was willing to do everything for me, so im pretty sure he is a clean guy.

Sealed doesn't really mean anything. I've watched return products being re-shrinkwrapped for sale as "new".

I'd say get your card back and send it back to the guy you bought it from. Good luck with it!

 

[RearAdmiral]

well if nothing works out ill have to do that.

 

[ronnn]

I agree with Rollo on this one and after my experience really question using ebay again. Sorry to sound sour, but feels like ebay is full of video cards that were used to break oc records and than shamelessly resold. But more likely I just had bad luck.

 

[VirtualLarry]

Originally posted by: Rollo
Sealed doesn't really mean anything. I've watched return products being re-shrinkwrapped for sale as "new".

I'd say get your card back and send it back to the guy you bought it from. Good luck with it!

Likewise, I've helped a friend purchase video cards at a retail store (his choice/money, not mine), and opening a sealed, shrink-wrapped box, found out that the card had been used, and the warranty card was missing.

I agree with Rollo, return it to the guy that you bought it from. It sounds slightly sketchy to me, especially if a mfg ID label was missing from the card.