RMA FOR ABIT MOBOS

[GiGoLo]

does anyone know how the RMA process works for abit?? I have a dead bx-133 raid mobo and a dead be-6 ii rev2 mobo. When I contact abit for rma (both were purchased new less than a year ago), they always refer me back to the place i purchased it from, and the place i purchased it from refers me to abit. any suggestions??

 

[hpfanatic]

Just tell them you want to pay the $25.00 to have it RMA'd. They give you a number and you send the board in with a check for $25.00.

 

[MikeA]

I emailed them at the RMA email address and had a reply back from someone the same day. She told me unless I still have the invoice from where I purchased the board that I would have to pay 25 dollars for shipping/handling to fix or replace the mobo. Otherwise, email her back to get an RMA number, fill out the a form with all the info, and send it with the check or invoice to their RMA address.

 

[GiGoLo]

thanx for the help guys... kind of upsetting that none of their people gave me this option, but i'm gonna give it a shot now. thanx

 

[DashK]

Just RMA it from the company you bought it from, you won't have to "pay" to RMA it, Abit sucks, especially for RMAs.

 

[Thump553]

Be warned-they are pretty slow. I sent a KA7 off to them just before Christmas. According to UPS tracking it arrived 12/28 but noone around to sign for it for a couple of days, till just after New Years. Finally got my replacement MB about 1 1/2 weeks ago-after a couple of emails to them re what is happening (no responses). Total turn around time was a month and a half.

Well, at least the new MB works and makes for a cheap hand-me-down computer.

If you need email address, etc. PM me and I will look them up.

 

[Zap]

<< they always refer me back to the place i purchased it from, and the place i purchased it from refers me to abit >>




<< Just RMA it from the company you bought it from >>


Read up on the terms on most (not all, but _most_) online retailers. They will explicitly say that they have a 30 day warranty, after which you will have to deal with the manufacturer. Some manufacturers do not offer an end-user warranty on some or all of their products. Thus, some items from most online vendors essentially have no warranty after 30 days. RMAs cost companies money. Online vendors save money by reducing the RMAs by only giving 30 day warranties, thus cutting their costs, thus being able to sell for cheaper than their competitors who offer longer warranties, thus making more sales.

Examples:

Intel retail box CPUs have 3 year end-user warranties (I think if you mail in registration card). Intel OEM/tray bare CPUs have 1 year vendor warranties. This means Intel will warrant the CPU for one year to the company that purchases them directly from Intel in bulk.

OEM, white box, etc... those items are typically a vendor warranty and not an end-user warranty.

Hard drives... some companies are good about giving the end user a warranty on any and all of their products. Maxtor is an example, with their "no quibble" warranty. If the drive says Maxtor on it and it isn't over 3 years old then they will cover it under warranty. In the past IBM was notorious for not giving end user warranties on OEM drives. Some of those drives actually said "OEM" on the label, others did not.