RMA advice

[angrycomputer]

I am returning a broken combo drive to directron.com. Any advice is greatly appreciated as this is my first RMA, and I am not sure exactly what to do, and I do not know if they will accept it. I am positive it doesnt work. Will they replace it with something? Will I just get my money back? Any help is welcome, thanks.

 

[KarenMarie]

I have dealt with Directron before. Not for an RMA.. but did have questions before purchase and they were super nice.

🙂

 

[NikPreviousAcct]

Originally posted by: angrycomputer
I am returning a broken combo drive to directron.com. Any advice is greatly appreciated as this is my first RMA, and I am not sure exactly what to do, and I do not know if they will accept it. I am positive it doesnt work. Will they replace it with something? Will I just get my money back? Any help is welcome, thanks.

What did they tell you when you contacted them?

This may be your first RMA, but it isn't theirs. They'll have the answers you seak.

 

[ActuaryTm]

Originally posted by: Nik
What did they tell you when you contacted them?

This may be your first RMA, but it isn't theirs. They'll have the answers you seak.

If only Directron thought to put such information on their site.

Oh. Wait.

 

[EyeMWing]

Directron is a classy bunch. Well, maybe classy isn't the right word. They're Texans, after all. But they're great guys nonetheless.

 

[angrycomputer]

Originally posted by: ActuaryTm

Originally posted by: Nik
What did they tell you when you contacted them?

This may be your first RMA, but it isn't theirs. They'll have the answers you seak.

If only Directron thought to put such information on their site.

Oh. Wait.

yeah....i've been there oh helpful one. I am still confused though.

 

[NikPreviousAcct]

Originally posted by: ActuaryTm

Originally posted by: Nik
What did they tell you when you contacted them?

This may be your first RMA, but it isn't theirs. They'll have the answers you seak.

If only Directron thought to put such information on their site.

Oh. Wait.

18. For status and questions, please post them in our Help Desk or send us an e-mail. (Remove _NOSPAM manually)

Bam.

 

[Mrvile]

Originally posted by: angrycomputer

Originally posted by: ActuaryTm

Originally posted by: Nik
What did they tell you when you contacted them?

This may be your first RMA, but it isn't theirs. They'll have the answers you seak.

If only Directron thought to put such information on their site.

Oh. Wait.

yeah....i've been there oh helpful one. I am still confused though.

Contact their tech support first, they'll run you through a bunch of things that you've probably already tried. Then they'll hook you up with an RMA number, just write that on the box and send it in. That's how it worked with both companies that I've had to RMA with, though I've never had to work with Directron before.

 

[Baked]

Save your brain cells, dump the broken combo drive in the garbage bin. Problem solved.