Just spoke with and confirmed that RitzCamera no longer price matches with Buy.com. I verified this with two different RitzCamera.com representatives. Even though Buy.com is still listed on their website as one the qualifying Internet retailers (in regards to their Low Price Guarantee), this is no longer the case. :frown:
This is an automated email sent from the RitzCamera.com NetAgent Server. The following information is a log of your session. Please save the log for your records.
CUS (Anthony)
"http://www.ritzcamera.com/cgi-bin/ncommerce3/ExecMacro/category/category.d2w/report?cgrfnbr=1009&cgmenbr=153&vcgrfnbr=1009&Action=DisplayListings&STORENAMEPASS=ritzcamera"
CSR (Rachel)
CUS "Does your low price guarantee still apply for price matching with Buy.com?"
CSR "Hello Anthony , welcome to Ritzcamera.com. I have got your message and will be glad to assist you."
CSR "Yes."
CUS "ok."
CSR "Is there any other information that you require ?"
CUS "Interesting... I ask this question because I just spoke to one of your phone representatives who informed me that it didn't apply to Buy.com anymore. However, Buy.com is still listed on your website as one of the qualified Internet retailers."
CSR "Thank you for your feedback."
CSR "We will have the information on our site verified."
CUS "Ok. So you are saying that Buy.com is still one of the qualified Internet retailers that I can price match against?"
CSR "Please give me a moment while I get this information for you."
CUS "ok"
CSR "I would like to confirm that we do not price match with them anymore."
CUS "Are you still obtaining this information?"
CSR "I just confirmed, we do not price match with buy.com."
CUS "ok. thanks."
CSR "Goodbye Anthony and have a nice day."
CUS "Thanks."
Leave Session CSR (Rachel)
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Session Ended
This is an automated email sent from the RitzCamera.com NetAgent Server. The following information is a log of your session. Please save the log for your records.
CUS (Anthony)
"http://www.ritzcamera.com/cgi-bin/ncommerce3/ExecMacro/category/category.d2w/report?cgrfnbr=1009&cgmenbr=153&vcgrfnbr=1009&Action=DisplayListings&STORENAMEPASS=ritzcamera"
CSR (Rachel)
CUS "Does your low price guarantee still apply for price matching with Buy.com?"
CSR "Hello Anthony , welcome to Ritzcamera.com. I have got your message and will be glad to assist you."
CSR "Yes."
CUS "ok."
CSR "Is there any other information that you require ?"
CUS "Interesting... I ask this question because I just spoke to one of your phone representatives who informed me that it didn't apply to Buy.com anymore. However, Buy.com is still listed on your website as one of the qualified Internet retailers."
CSR "Thank you for your feedback."
CSR "We will have the information on our site verified."
CUS "Ok. So you are saying that Buy.com is still one of the qualified Internet retailers that I can price match against?"
CSR "Please give me a moment while I get this information for you."
CUS "ok"
CSR "I would like to confirm that we do not price match with them anymore."
CUS "Are you still obtaining this information?"
CSR "I just confirmed, we do not price match with buy.com."
CUS "ok. thanks."
CSR "Goodbye Anthony and have a nice day."
CUS "Thanks."
Leave Session CSR (Rachel)
Leave Session CUS
Session Ended
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